07 Mar Our Frequently Asked Questions
With a service like ours, there are a few questions that often come back to haunt us. Maybe you’ve never had a telephone answering service and don’t have a clue how it works, or perhaps you want one but are uncertain as to how easy it is to set up? Fear not, we’ve answered some of the most commonly asked questions for you and put them all into one handy little blog post. And it’s not even Christmas.
Q1: How does the Answer-4U service work?
It’s all very well recognising that your business would benefit from a call answering service, but often businesses don’t understand how we work, or in fact how tailored our service is. One size fits all we are not.
The way we work is very simple. We can either provide you with a new number, or use your existing landline number to divert calls to our offices. From the customer’s perspective, all calls ostensibly go through to your company, a front that is further enhanced by the personalised scripts that our operators answer from.
The information garnered from these calls can be handled in a number of ways, depending on what best suits you. Our operators can capture all the relevant information to be sent on to you via email or text, or alternatively, we can forward the calls through to your company as part of our Flexi service. From the information we have gathered (who is on the line and what their call is regarding), you can then decide whether you would prefer to accept the call or for us to take a message.
The beauty of our call answering service is that it is entirely customised by you, allowing us to amalgamate seamlessly with your company. You devise the scripts and our operators follow them to the letter, meaning there is no dichotomy between your business and how we at Answer-4U represent your business.
Q2: How and when do I divert my calls to Answer-4U?
This isn’t half as complicated as you might think. The process will vary slightly from provider to provider but essentially it will require you to simply type in a number on your handset and follow the instructions.
When it comes to when you should divert your calls, then that is entirely up to you. Most companies arrange for calls to be answered when their own company doesn’t answer after a set number of rings, or during a holiday period. You can also arrange for calls to be diverted when all your company lines are already engaged or when your office closes. We are available 24 hours a day, 365 days a year which means we can answer any and all calls, so when you want calls to be diverted is entirely up to you.
Q3: If I no longer need the Answering Service, can I keep my number?
Unless it is a Direct Dial-In number (DDI), then you can absolutely keep your number we have provided. Any virtual number (0800, 0844 etc.) or any geographical landline can have ownership transferred to yourselves and be routed to any UK landline number you wish.
Our call answering service provides you with the tools to take your business to the next level, with 24-hour call answering and operators who are trained to act as an extension of your own staff. It’s simple, quick to set up and you aren’t tied into lengthy contracts.
These are the three top questions we get but remember, if you have something else you really want to know just call us free on 0808 274 8037 or alternatively email us at [email protected].
Unless your question is about how to house-train your puppy or how to make guacamole, we aren’t so good at either of those.