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Taking phone calls at work

The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad thing? Surely the biggest risk is not taking phone calls when you’re working? After all, isn’t it […]

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Customer Service Help Desk

Why a Customer Service Help Desk Will Act as a Business Lifeline

David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service… Anyone who still thinks general elections are entirely about politics should take another look. As with any situation in which people are given a choice, in a general election most of us […]

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Customer Service Mistakes a Business Should Never Make

Customer Service – Five Mistakes a Business Should Never Make

Looking at those themes, here are five key ways that businesses can get their customer service wrong – along with tips on how to avoid the pitfalls. For small or fledgeling companies, a knock to a growing reputation through a failure of customer service can have a big impact, as clients move to the competition […]

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Management and Leadership Styles

Leadership Styles in Management

For many political party leaders, professional sports team managers and directors of numerous other organisations, the media spotlight is familiar ground, and people across the country regularly discuss and critique their management, leadership and engagement styles. Indeed, it’s often said that managing the England men’s football team is the toughest job in sport as whoever […]

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What Makes An Ideal Agent At Answer4u?

What Makes an Ideal Agent at Answer4u?

When you choose Answer4u to represent your company, we know that you’re placing a great amount of trust in us. Your customer satisfaction and retention depends on our company showing competence and quality, and that’s why our recruitment requirements are a top priority when we hire. It’s not just the usual politeness and organisation we […]

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The Customer Service Checklist

The Customer Service Checklist

Here at Answer4u, we’re always pushing how important customer service is. Whether it’s how to handle customer complaints or managing everyday calls, we feel that customer satisfaction is at the heart of a successful business. Of course, knowing how good your customer service is can sometimes be tricky and even if you’re happy with how […]

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If You Think The Telephone Is Outdated Think Again

If You Think the Telephone Is Outdated Think Again

In 2019, you couldn’t really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After all, we are constantly pushed to engage in other means, chatbots, social media and messaging to name but a few. The team at Answer4u are all for adapting their method […]

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Customer Service Facts That Your Business Needs To Know

Customer Service Facts That Your Business Needs to Know

Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as an investment, we’ve collected a series of Customer Service facts that are sure to get you thinking. A study conducted by […]

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Speech Analytics

Speech Analytics and How It Benefits Your Business

It’s no shock that technology is infiltrating every industry, enhancing and embellishing businesses and making the relationship with customers that much easier to develop. The biggest change experts anticipate within the call centre sector is that of Speech Analytics software. This is by no means an attempt to remove actual humans from the process, but […]

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The Big Changes We Expect in the Call Centre Industry

The Big Changes We Expect in the Call Centre Industry

As soon as a company begins to branch out, the need for more hands on deck increases, which means more skilled, qualified and capable people to be the face of your business. Whilst this has always been the case, the way a call centre operates has changed a great deal over the years and is […]

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Better Employee Feedback

Better Employee Feedback

Feedback is the bread and butter of learning, it starts at school and continues throughout our working lives. The reason is blatant: if we don’t know how we’re performing in the present, we have no hope of developing for the future. Of course, Feedback and employee performance reviews are often perceived as uncomfortable, like being […]

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