Chat with us, powered by LiveChat

The Modern Consumer

If you turn the clock back only a few decades ago, you’ll find that customer service was a very different animal. Whilst politeness and due care and attention were always high on the agenda, the immediacy which customers now demand was an alien concept. Back in the days when you could only buy the vegetables […]

Read More…

Best Business Conferences & Events for 2017

As a small business, it’s important to keep up to date with your industry, not only so you can make informed decisions about the direction of your company, but also so you can make use of all the networking opportunities available to you. The best way to go about this of course is to attend […]

Read More…

The Best Books for Business

We’re a firm believer in the often-said phrase ‘knowledge is power’. Which is why we make a point of keeping an eye on the best business books out there to keep us inspired. True, we also enjoy a good Poirot novel, but there’s only so much insight to be gained there. That said, if you […]

Read More…

The Role of Businesses in Supporting Charities

When it comes to giving to charity there’s always a social responsibility to do what you can, when you can. This is true of individuals but perhaps even more so of businesses. The problem most companies face however is that they aren’t always able to give as much financial aid as they’d like, especially SMEs. […]

Read More…

How To Handle Any Call

It’s easy to assume that answering the phone is a pretty simple task. Receiver is lifted, vocal chords engaged and communication ensues. However, the ability to handle any call is in fact one of the most impressive feats in human psychology. The moment the voice on the end of the receiver begins to speak, we […]

Read More…

Why Your Business Needs a LinkedIn Presence

More often than not, LinkedIn gets pushed aside as the boring older sister of both Twitter and Facebook. As a platform that has a USP of being specifically for businesses, it’s easy to see why in the early days LinkedIn was treated as something of a black sheep, after all, there was no way social […]

Read More…

Our Frequently Asked Questions

With a service like ours, there are a few questions that often come back to haunt us. Maybe you’ve never had a telephone answering service and don’t have a clue how it works, or perhaps you want one but are uncertain as to how easy it is to set up? Fear not, we’ve answered some […]

Read More…

3 Ways To Make Meetings Meaningful

With the emergence of clever tools like Slack and Active Collab, the need for holding meetings every other day for the smallest thing has become radically reduced. Skype calls, group chat (and sometimes even paper planes) have all eradicated the era of spending more hours in meetings than out of them and for that we’re […]

Read More…

Workplace Bullying Definition: How to Oust the Elephant in the Room

It may come as a shock to some but by definition, workplace bullying isn’t technically defined as unlawful. Whilst harassment at work is treated very seriously (see the Equality Act 2010) bullying has somehow found itself a loophole, so as long as the bullying at work isn’t related to your gender, race, sexual orientation or […]

Read More…