Help Desk Assistance


 Answer4u’s 24 Hour Bespoke Solutions

answer4u professional at work

Find Out More About Our Help Desk Assistance Services


Part Of Our Fantastic Bespoke Solutions

Choose Your Bespoke Solution

Choose Your Bespoke Solution

What Makes This Service Great?

Full Escalation Process

Integrate With FAQ's

Dedicated Account Manager

Fully Resilient Service

Direct Calls To Relevant Individuals


  • Request A Callback From A Member Of Our Sales Team

Want To Find Out More About Our Bespoke Solutions?

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How Do The Bespoke Solutions Work?

Our bespoke solutions work on a complete case by case basis, essentially we are happy to fulfil any business process that we can assist you with. It may be one of the services we have listed down, or it may be something entirely different.


Our sales team will work with you to discuss your exact requirements, and then hand you over to your account manager, who will then build your completely custom script. Only when you are happy with the script will we move on to train our agents before your service goes live.


If you would like to get in touch and discuss your requirements then call our sales team now on 0808 250 3001 .

Do You Charge More For Additional Services?

No, all our bespoke accounts work on a pay per second billing, therefore the process can be as simple or as complex as you require.


Because of this billing structure we don’t set fixed prices for each or any process we undertake, we simply want to ensure you get the exact service you deserve at the best value and believe this is the best method to keep your costs down, while getting the bespoke service required.

Can I Keep My Own Number?

Yes of course, you are more than welcome to keep your own number, however if you are yet to find a number we can provide you with a great selection of numbers at an extremely competitive price. Call our sales team today on 0808 250 3001 .

Does It Take Long To Get Started?

We always aim to have an account set up as quickly as possible. We try to work to a two week deadline with all of our bespoke solutions, this can however this can vary due to the complexity of the service you require.


If you would like to get an estimate of how long we would require to get your account set up and live please call our sales team on 0808 250 3001 .

Don’t Take Our Word For How Great We Are!

More About Our Help Desk Services

An effective help desk assistance team is a great support mechanism and should be one of the most important parts of your customer’s overall experience. We can provide your business with a comprehensive solution which will leave your customers assured they are your number one priority and leave you free to concentrate on other aspects of your business.


Offering help and guidance to your customers using your business FAQs or by forwarding specific enquiries to the relevant department for escalation, our tried and tested helpline solutions will guarantee around the clock customer satisfaction.

The Service


  • We can triage your callers to identify and diagnose issues
  • Direct calls to the relevant person / department
  • Escalate any urgent calls that you wish to be informed about
  • Full resiliency – ability to divert calls to us in the event of an emergency

Benefits to you and your business


  • Issues can be resolved using front line helpdesk rather than utilising your team
  • Provide customer service 24/7 without the high costs
  • Bespoke reporting so that you can view statistics on a monthly, weekly, daily or even hourly basis
  • Full resiliency – ability to divert calls to us in the event of an emergency

Your customer’s need help and support 24/7. Call us free on  0808 250 3001  to supplement your Customer Service functionality as a permanent or overflow Telephone Answering Solution 24 hours a day.

Our Price Promise



We are extremely proud of the quality of our service, and our transparent pricing policy. So much so that if you have already signed up to another service, all you need to do is challenge us to beat your current service.


Simply fill out this form, providing us with some basic information about your service, and upload at least two of your most recent invoices, a member of our sales team will then get in touch with you and offer you a unique quote.




If you have yet to sign up to any service but you are gathering quotes and looking for the best deal, you can still make use of our Price Promise, just fill out the form as normal and send us any quotes that you would like to compare us against, you can upload as many or as few as you like.


Once you complete the form our sales team will look into your existing quotes, and will be in touch shortly to discuss the best solution for your requirements, and compare it directly to the quotes you send in.

Don’t Feel That This Service Is Perfect For You?

Why Not Have A Look At The Other Services We Provide?