Order Taking


 Answer4u’s 24 Hour Bespoke Solutions

Call handler taking orders via phone

Find Out More About Our Order Taking Services


Part Of Our Fantastic Bespoke Solutions

Choose Your Bespoke Solution

Choose Your Bespoke Solution

What Makes This Service Great?

24/7 Sales Support

Completely Bespoke Scripts

Custom Reporting

FAQ Integration

Dedicated Account Manager


  • Request A Callback From A Member Of Our Sales Team

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How Do The Bespoke Solutions Work?

Our bespoke solutions work on a complete case by case basis, essentially we are happy to fulfil any business process that we can assist you with. It may be one of the services we have listed down, or it may be something entirely different.


Our sales team will work with you to discuss your exact requirements, and then hand you over to your account manager, who will then build your completely custom script. Only when you are happy with the script will we move on to train our agents before your service goes live.


If you would like to get in touch and discuss your requirements then call our sales team now on 0808 250 3001 .

Do You Charge More For Additional Services?

No, all our bespoke accounts work on a pay per second billing, therefore the process can be as simple or as complex as you require.


Because of this billing structure we don’t set fixed prices for each or any process we undertake, we simply want to ensure you get the exact service you deserve at the best value and believe this is the best method to keep your costs down, while getting the bespoke service required.

Can I Keep My Own Number?

Yes of course, you are more than welcome to keep your own number, however if you are yet to find a number we can provide you with a great selection of numbers at an extremely competitive price. Call our sales team today on 0808 250 3001 .

Does It Take Long To Get Started?

We always aim to have an account set up as quickly as possible. We try to work to a two week deadline with all of our bespoke solutions, this can however this can vary due to the complexity of the service you require.


If you would like to get an estimate of how long we would require to get your account set up and live please call our sales team on 0808 250 3001.

Don’t Take Our Word For How Great We Are!

More About Our Order Taking Services

Despite the rise of e-commerce many online consumers still feel more comfortable using their phones and speaking to someone before making their purchases. This is where Answer4u can assist, offering you a 24 hour order taking support service that is critical to gaining more sales.


24 hour order taking gives your business the competitive edge. The ability to stay open for business when your competitors are closed out of hours means you have the upper hand.

The Service


  • We give you the ability to integrate FAQ’s helping our team fit seamlessly into your company.
  • Order details can be forwarded via email for your internal payment processing if preferred
  • 24/7 support from a fully trained team
  • In the event of a call spike or seasonal uplift you have a full team ready and waiting to support your staff with an increase in call volumes
  • Order payments can be taken via the merchant terminal of your choice or your own in-house system, if you don’t have an online payment system yet – we can help with that too.



  • Confidently advertise knowing that you will be able to handle the increase in calls without employing extra staff and resources
  • 24 hour sales line support for your customers means you will never miss a sales opportunity again
  • Flexibility to use as and when needed. We can support your existing sales team at a moment’s notice or take complete ownership of your sales line 24 hours a day. The choice is yours

In today’s 24/7 business world, potential customers expect to be able to place orders regardless of the time of day. Call us free on 0808 250 3001  to discuss how our around the clock order taking services can support your online sales process.

Our Price Promise



We are extremely proud of the quality of our service, and our transparent pricing policy. So much so that if you have already signed up to another service, all you need to do is challenge us to beat your current service.


Simply fill out this form, providing us with some basic information about your service, and upload at least two of your most recent invoices, a member of our sales team will then get in touch with you and offer you a unique quote.




If you have yet to sign up to any service but you are gathering quotes and looking for the best deal, you can still make use of our Price Promise, just fill out the form as normal and send us any quotes that you would like to compare us against, you can upload as many or as few as you like.


Once you complete the form our sales team will look into your existing quotes, and will be in touch shortly to discuss the best solution for your requirements, and compare it directly to the quotes you send in.

Don’t Feel That This Service Is Perfect For You?

Why Not Have A Look At The Other Services We Provide?