Answer4u Call Centre Blog

David Chapman

David is one of the original co-founders of Answer4u. His team of highly motivated Customer Service Account Managers remit is to make our clients’ day to day requirements their number one priority. Always adaptable and with a solution based approach, we know our clients appreciate David’s wealth of experience that enables him to pass on valuable help and advice when needed.

A Guide To Number Porting & PAC Codes

Maintaining seamless communication with customers and partners is crucial. Small businesses, in particular, need to stay flexible and responsive to their customers' needs.

Mobile Call Divert Codes UK

Effective call management is crucial for maintaining a professional image and ensuring you never miss an important call. One way to do this is through call forwarding, which allows you to redirect[...]

What Is Conditional Call Forwarding?

Conditional call forwarding is a powerful tool that empowers small businesses with the flexibility and efficiency to manage incoming calls. This service allows you to forward calls to an alternate[...]

All you Need to Know About Mobile Call Forwarding

Call forwarding is a convenient feature that enables mobile phone users to redirect incoming calls to another number of their choice. Setting up mobile call forwarding can be a valuable tool if you[...]

Outsourcing Strategy: 10 Proven Steps and Best Practices

Outsourcing is a strategic approach in which businesses hire third parties or individuals to perform specific tasks on their behalf. These 10 steps will help you understand the essentials of[...]

5 Benefits Of Offering 24-Hour Customer Service

Good, responsive customer service is an essential part of both customer retention and service provision. Businesses working standard office hours are usually accessible to customers on weekdays from[...]

How Are After Hours Telephone Answering Services Beneficial For Small Businesses?

An after-hours telephone answering service can be beneficial for small businesses and start-ups. In this article, we explain some of the main benefits.

24/7 Virtual Receptionist Vs 24/7 Virtual Assistant

We live in an era where communication is key for all businesses - handling your inbound communications is an essential priority, regardless of the size of your business. To help with this, consider[...]

The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad[...]

Why a Customer Service Help Desk Will Act as a Business Lifeline

David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service...Anyone who still thinks general[...]