Answer4u Call Centre Blog

David Chapman

David is one of the original co-founders of Answer4u. His team of highly motivated Customer Service Account Managers remit is to make our clients’ day to day requirements their number one priority. Always adaptable and with a solution based approach, we know our clients appreciate David’s wealth of experience that enables him to pass on valuable help and advice when needed.

Customer Service - Five Mistakes a Business Should Never Make

Looking at those themes, here are five key ways that businesses can make customer service mistakes – along with tips on how to avoid the pitfalls. For small or fledgeling companies, a knock to a[...]

Leadership Styles and Management Practices

For many political party leaders, professional sports team managers and directors of numerous other organisations, the media spotlight is familiar ground, and people across the country regularly[...]

What Makes an Ideal Agent at Answer4u?

When you choose Answer4u to represent your company, we know that you're placing a great amount of trust in us. Your customer satisfaction and retention depends on our company showing competence and[...]

The Customer Service Checklist

Here at Answer4u, we're always pushing how important customer service is. Whether it's how to handle customer complaints or managing everyday calls, we feel that customer satisfaction is at the heart[...]

Is the Telephone Outdated? - Think Again!

In 2019, you couldn't really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After all, we are constantly pushed to engage in[...]

Customer Service Facts That Your Business Needs to Know

Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as[...]

Speech Analytics and How It Benefits Your Business

It's no shock that technology is infiltrating every industry, enhancing and embellishing businesses and making the relationship with customers that much easier to develop. The biggest change experts[...]

The Big Changes We Expect in the Call Centre Industry

As soon as a company begins to branch out, the need for more hands on deck increases, which means more skilled, qualified and capable people to be the face of your business. Whilst this has always[...]

Better Employee Feedback

Feedback is the bread and butter of learning, it starts at school and continues throughout our working lives. The reason is blatant: if we don’t know how we’re performing in the present, we have no[...]

Facing up to Your Business Challenges

When working through phase four of entrepreneurship – operating and monitoring – you will no doubt have come across at least one issue you needed to deal with. Phase five is all about resolving[...]