Answer4u Call Centre Blog

Mark Menhennet

Mark Menhennet, co-founder of Answer4u has over 25 years’ experience in the Client Contact Centre industry and provides an energetic hands-on approach that his team can always rely on. Always available for advice when needed, Mark’s inspiring principles to provide the very best in Customer Service have formed the basis of Answer4u’s business ethos for over 15 years.

AI Agents: The Next Revolution in Artificial Intelligence

Artificial intelligence is evolving at an unprecedented pace, and the next breakthrough is poised to disrupt things even further - AI agents. These autonomous digital assistants have the potential to[...]

AI Tools: Why SMEs Should Embrace AI Now

Artificial Intelligence (AI) is no longer a futuristic concept; it’s already transforming customer service. We are now seeing large brands and software providers integrating AI-driven chatbots,[...]

The Rise of Chatbots: How AI is Changing Customer Service

Artificial intelligence (AI) is revolutionising the way businesses engage with customers. From streamlining daily operations to improving response times, AI-powered solutions like chatbots[...]

Has the UK Budget of 2024 Reshaped the Future of Small Businesses?

The Labour Government's first Budget has introduced a range of measures with profound implications for small businesses across the UK. Changes to National Insurance Contributions (NICs), the National[...]

Latest Outsourcing Trends: What UK Businesses Need to Know

What are the Latest Trends in Outsourcing? As we navigate through 2024, outsourcing continues to evolve, shaping the way businesses operate and compete. Here's a comprehensive look at the latest[...]

Using a Call Handling Service in Your Disaster Recovery Plans

Trust is undeniably one of the most important aspects of any business. Without client trust, your sales and bottom line will suffer.One of the best ways to develop trust and customer loyalty is by[...]

Customer Service: Pros and Cons of Outsourcing or Delivering In-house

When many companies set up or review their customer service operations they look inwards, assessing cost of service delivery, call volumes, call-to-sale conversion rates and so on – but the most[...]

Supporting Lockdown Critical Services With 24/7 Call Answering Services

It's been a strange week for the team here at Answer4u. Most days we deal with a variety of industry calls, with no clear common denominator, but since the Coronavirus outbreak and subsequent[...]

Why Public Perception Makes CSR Essential for All Businesses

Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are socially accountable — to themselves, their[...]

Overcoming the Challenges of Mobile Workforce Support

Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you ahead of the competition while addressing[...]