Sally-Ann O'Neill
Head of Contact Centre Operations and former ‘Call Centre Manager of the year’ winner Sally-Ann joined the Answer4u team in March 2015 and offers our business and its clients over 25 years of valuable industry experience.
Christmas, a time of joy and celebration, also brings a surge in business activity that can strain resources. The seasonal uplift in call volume, a common occurrence during this period, sees[...]
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Offshoring has emerged as a strategic business practice that allows companies to remain competitive and efficient. With global spending on outsourcing reaching over $700 billion in 2023, it's an area[...]
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To find out about 24 hour call answering and handling services you often have to wade through a lot of literature. There’s more to it than meets the eye and suppliers such as ourselves offer a wide[...]
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Out of hours answering service companies offer an invaluable service, ensuring your customers are able to speak with someone who can help handle their query 24 hours a day. Every business will have[...]
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The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership[...]
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Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would[...]
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How Did Nuisance Phone Calls and Cold Calling Become Such a Problem and Why Aren’t They Being Stopped?
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With the recent unveiling of the iPhone XS and XR, many smartphone users will be considering their next purchase in the world of app-based, internet beaming mobile devices. Apple undoubtedly[...]
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In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to[...]
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Having a media response service which offers a significant return on investment is a fundamental part of your marketing arsenal. Managing and tracking how well your campaigns are running, as well as[...]
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