Answer4u Call Centre Blog

Why Customer Service and Customer Experience Both Matter

Businesses must do more than sell a great product or service—they must build lasting customer relationships. This is where customer service and customer experience come into play. While they are[...]

Seasonal Uplifts in Call Volume? Here’s How to Stay Ahead

Christmas, a time of joy and celebration, also brings a surge in business activity that can strain resources. The seasonal uplift in call volume, a common occurrence during this period, sees[...]

What is Offshoring?

Offshoring has emerged as a strategic business practice that allows companies to remain competitive and efficient. With global spending on outsourcing reaching over $700 billion in 2023, it's an area[...]

7 Things You Need To Know About 24/7 Call Answering Services

To find out about 24 hour call answering and handling services you often have to wade through a lot of literature. There’s more to it than meets the eye and suppliers such as ourselves offer a wide[...]

3 Steps To Finding The Perfect Out Of Hours Call Answering Service

Out of hours answering service companies offer an invaluable service, ensuring your customers are able to speak with someone who can help handle their query 24 hours a day. Every business will have[...]

Five Fascinating Phone Facts You Simply Must Know

The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership[...]

The Hidden Emotion Behind a Business Phone Call

Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would[...]

How to Stop Nuisance Phone Calls and Cold Calling

How Did Nuisance Phone Calls and Cold Calling Become Such a Problem and Why Aren’t They Being Stopped?

Apple or Android: Which Smartphone Should You Go For?

With the recent unveiling of the iPhone XS and XR, many smartphone users will be considering their next purchase in the world of app-based, internet beaming mobile devices. Apple undoubtedly[...]

Artificial Intelligence & Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to[...]