Sally-Ann O'Neill

Head of Contact Centre Operations and former ‘Call Centre Manager of the year’ winner Sally-Ann joined the Answer4u team in March 2015 and offers our business and its clients over 25 years of valuable industry experience.

Low Office Morale: Spotting It & Sorting It

Office morale, especially during the gloomy months of January and February, can hit an all-time low and leave your employees in a slump. To rectify the situation, you first have to notice it and in[...]

The 4 Universal Laws of Office Life

It’s fair to say that most professionals nowadays work in an office environment. Whilst our industries differ, office life itself has many similarities, and whether you work for a bank or an[...]

CV Spotting: Speeding up Your Hiring Process

Recruiting isn’t easy and that’s especially true when considering the first part of the process: The CV. Most businesses receive such a huge influx of responses to their job advertisements that the[...]