There are many benefits of business coaching and mentoring in the workplace. Whether you’re mentoring an employee, a colleague, or someone keen to learn from you as they set out on their career path, you should both gain something valuable from the experience.
Coaching and mentoring can be great ways to improve performance, but they don’t just help people reach their workplace objectives. As a mentor, having a two-way collaborative partnership with a mentee could be just what you need to help you become a more effective manager. Across the organisation, having coaching and mentoring schemes in place can lift the working environment and sharpen everyone’s communication skills.
Before you set up any programmes though, it’s important to understand some key differences between coaching and mentoring.
Coaching is a must in any organisation, large or small. It involves teaching people new skills and processes and fresh ways of overcoming obstacles – and stopping to reflect on progress.
Business Coaching can be as simple as asking people for their help in delivering a project or asking for their solutions to challenging business issues. It is an approach that can be used at any time, not just during regular catch-ups.
Top tip: Rather than telling people what to do, empower them to find answers. Give feedback and ensure project goals and deadlines are mutually agreed.
The Oxford English Dictionary defines a mentor as ‘an experienced and trusted advisor’, while Manchester Metropolitan University says mentoring is ‘about helping people to develop more effectively. It is a relationship designed to build confidence and support the mentee so that they can take control of their development’.
Whichever definition you prefer to use, the best mentor/mentee relationships should have a real mutual benefit. According to leadership executive coach Lolly Daskal, being a mentor comes with great responsibility. She says mentors should create a vision of their mentee’s future, helping them to understand what they want to achieve. It’s about taking a personal interest, listening and being available and learning from your mentee, too.
Top tip: To be a great mentor set some goals for you both from day one. Draw up a programme with events along the way to track progress.
Coaching is often more short-term than mentoring and may be used to achieve a specific aim. It might focus on ‘hard’ skills, such as using PowerPoint or getting to grips with new IT. Leadership site Wavelength explains that business coaching can be used for solving problems, helping with goals and objectives and improving performance.
Business mentoring, on the other hand, is likely to evolve over a longer period. For some, that can mean many years spent helping their mentee along their chosen career path. That relationship might be more focused on ‘soft’ skills such as communication and support with making choices. It’s more likely to be a one-to-one arrangement, and a mentor will bring a new perspective and will share knowledge and wisdom.
Business magazine INC says mentoring is one of the most ‘challenging and valuable’ relationships you can enter from either side and is something anyone can do. There is certainly plenty to learn, both as a mentor and as a mentee.
Employees expect to be coached and for their place of work to take an interest in their development. Increasingly, senior leaders and managers are expected to be able to coach formally through training sessions or in everyday conversations with their teams. If you coach, you’ll be viewed as a great employer, and it can have a significant boost on staff engagement.
According to UK Business Training and Development team Effective, one of the main benefits of coaching is that it puts the learner at the centre. Coaching assumes that the learner has the answer and draws it out of them. Instruction, by contrast, provides the answer. Coaching rather than instructing encourages someone to find their own solution to a problem and so helps them develop skills and confidence that they can use again in future.
Staff who are coached are generally more confident in taking responsibility, while a coaching programme can help you as a business owner or manager to identify talent and see which areas of your business need improvement. It also demonstrates that as a business you are committed to developing your people.
In turn, your team will become more self-reliant, gain job satisfaction, contribute to the business and communicate better with those around them.
Statistics from an International Coaching Federation survey show that 80% of people coached at work reported increased self-confidence, while 70% recorded improved performance. It’s compelling evidence.
Business mentoring is not just about teaching recent recruits or junior staff new skills; it’s about giving them somewhere they can turn to for support when it’s needed. Business adviser Brandon Gaille says that a support network can be the difference between talented people staying or leaving. At an organisational level, mentoring can turn good managers into great leaders because they are accessible and visible.
Getting feedback from a mentor they admire and trust can be a crucial driver of employee performance, while for the mentor there’s real satisfaction to be gained from knowing their protégé is achieving.
Mentoring is an excellent way of ensuring the future success of your business, too. Through it, you can transfer valuable skills and knowledge to the next generation of your company, helping to protect against the loss of experience when people move on or retire.
According to employee engagement agency Higher Logic, there are five steps to setting up a formal coaching or mentoring plan in your business:
With both mentoring and coaching, aligning senior management is key so that they understand the value of the programme and can have input into any syllabus. Take the following points into account when designing your coaching programme:
By implementing a coaching and mentoring program in your business, you prioritise your team's needs. This fosters loyalty, trust, and empowerment, creating a workplace where everyone can give their best.