Answer4u Call Centre Blog

Workplace Bullying Definition: How to Oust the Elephant in the Room

It may come as a shock to some but by definition, workplace bullying isn’t technically defined as unlawful. Whilst harassment at work is treated very seriously (see the Equality Act 2010) bullying[...]

3 Business Catastrophes That WILL Happen with Poor Phone Call Handling

Nike, Samsung, Coca Cola – do you think if they miss or screw up a phone call their business will take a hit? Of course not (unless it’s really serious, in which case they can afford PR wizards). But[...]

The Fine Art of Interviewing: 3 Things to Watch For

Being interviewed can be daunting but being the one conducting the interview can be just as challenging. Whilst a candidate is doing their best to impress, you’ve got to do your best to spot any[...]

3 Simple Ways Your Business Can Engage with Customers Better Online

You’re a business, you have a certain image and professionalism to maintain. That’s fine - in fact, that’s necessary, but if you stay too straight-laced, too tight-lipped, you’re apt to find you’re[...]

Rank Higher and Get Visited by Putting Your Business on YouTube

YouTube boasts over a billion users, or one third of all web users, with 3 billion searches made each month and 100 hours of video uploaded every minute. It’s also the world’s second most popular[...]

How Do Full-Time Workers Effectively Kick-Start Their Startups?

You have a great idea. You think your startup would really catch on. You’re inspired. Unfortunately, you’re also working a full-time job that you can’t afford to quit. You’re not alone. Most[...]

5 Signs Your Fantastic Web Copy Has Gone Stale

Good copy is a vital part of your website’s ability to attract customers and rank well with Google, but even the most engaging copy needs to be refreshed once in a while if it’s to continue[...]

Facebook for Business: A New World that Marketers Need to Inhabit

As a business, being on social media is a prerequisite for building your brand and following. You’ll set up a Twitter account and diligently tweet things that your audience might find valuable.[...]

Business Exit Strategy: Get Ready to Reap the Rewards of Your Work

When it comes to the final phase of the entrepreneurial process – selling, transferring or retirement – it may sound like a swift ‘thank you and goodbye’, but in fact there’s a lot more work to do[...]

Split-Testing: Changes That Can Impact Conversion Rate

As a company – whether you’re an SME or a large enterprise – your online landing and service pages have one singular purpose: to bring in more business. Yet even with slick copy, elegant visuals and[...]