Answer4u Call Centre Blog

Four Ways Christmas Can Be Bad News for Businesses

Are you looking forward to a Merry Christmas or setting yourself up for a Merry Risk-mas? The festive season isn’t far away. Some people already have their decorations up and the much-anticipated[...]

4 Staff Christmas Party Ideas for Your Office

Business Christmas Party Ideas For Any Budget There is nothing quite like the Office Christmas Party. Not only is it a chance to see people dressed in something other than work wear, but it’s[...]

Five Reasons for Every Business to Support a Charity this Christmas

Giving to charity is a good thing, we know as much. However, smaller businesses might balk at donating time and money to charitable causes before they feel comfortable allocating the necessary[...]

Four Festive Ideas to Market Your Business This Christmas

Christmas is upon us. The most popular holiday in the Western hemisphere spells a season of good tidings, an increase in mulled wine and the arrival of a bearded man who is not only immortal but[...]

Office Festivities: Dos and Don’ts

There is no mistaking that the festive season is here. What with all the sickly-sweet adverts and a disturbing amount of mince pies being thrust at you from all directions it is near impossible to[...]

Staying Healthy in the Workplace this Winter

Winter can be a challenging season for those of us who have to work through it. The decrease in daylight, the harsh temperatures, and the overwhelming workload leading up to Christmas can all[...]

The Role of Businesses in Supporting Charities

When it comes to giving to charity there’s always a social responsibility to do what you can, when you can. This is true of individuals but perhaps even more so of businesses. The problem most[...]

How to Set up a Call Diversion for a BT Landline

Call diversion (often referred to as call forwarding) is an extremely useful telephone feature that business owners can take advantage of instantly. A call divert can be activated on either a[...]

Customer Service: Pros and Cons of Outsourcing or Delivering In-house

When many companies set up or review their customer service operations they look inwards, assessing cost of service delivery, call volumes, call-to-sale conversion rates and so on – but the most[...]

Have You Got a Disaster Recovery Plan in Place? Why Every Business Should Have a Plan B!

In modern businesses, where success depends on efficient, uninterrupted communications, a phone line outage can cause major problems. With phones out of action, customers cannot place orders or[...]