Answer4u Call Centre Blog

24/7 Call Answering Services Vs Hiring Additional Staff: What’s the Best Call Handling Solution?

When your business is short on staff, or demand for your products or services increases, you may feel that increasing the size of your call handling team is the answer to ensure that enquiries don’t[...]

4 Circumstances a 24/7 Call Answering Service Is an Ideal Solution for Your Business

Businesses that are committed to outstanding service have to be responsive to their customers’ needs – and that means answering the telephone quickly, at any time of day. Research highlights the[...]

What’s the Big Deal About Black Friday (and Cyber Monday)?

Hands up if you love a bargain! That’s right. Most of us do. And no bargain hunter can fail to be aware of the biggest dates in the shopping calendar: Black Friday and Cyber Monday. Unless you’re[...]

How After Hours Call Handling Ensures You Don't Miss Any Enquiries

One of the keys to running a successful business is to create efficient sales and customer support teams. That way, you can make sure that calls to your business are dealt with effectively and[...]

5 Consequences of Poor Call Handling and How to Avoid Them

If you don't have enough operatives to handle your calls effectively during the working week or you switch your system to voicemail out of hours, your business could suffer the consequences of poor[...]

3 Reasons Your Business Needs an After Hours Virtual Receptionist

During weekdays, most UK businesses close their doors between 4 and 6 PM. For those companies without a dedicated after-hours call centre – i.e. most of them – this means that any calls made after[...]

5 Reasons You Should Include an Inbound Call Handling Service in Your Next Sales & Marketing Campaign

Sales and marketing campaigns can be exciting, nail-biting, and – hopefully – rewarding. However, they can also dramatically change the volume and type of calls that your organisation receives.[...]

7 Reasons for a Network Disaster and What Steps You Can Take to Plan for It

Networks are the vital arteries of today’s business, but they come with a range of vulnerabilities. As increasing numbers of businesses enter the digital era, awareness about potential problems -[...]

Disaster Recovery Solutions: Does Your Business Have A Continuity Plan If Your Phones Go Down?

Phone-based customer service is the lifeblood of many businesses, providing responsive support for their own clientele and, in some circumstances, providing an outsourced service for third parties.[...]

What Makes a Great After Hours Call Answering Service?

There are always times when you can’t be available to answer the phone. In a world in which rigid office hours are a thing of the past, customers expect to be able to contact businesses 24/7. If[...]