Answer4u Call Centre Blog

Why Are 24/7 Call Answering Services So Popular For UK Businesses?

An increasing number of businesses in the UK are using 24 7 call answering services. Virtual receptionists can answer any or all of your calls, sorting the important from the irrelevant, allowing you

3 Steps To Finding The Perfect Out Of Hours Call Answering Service

Out of hours answering service companies offer an invaluable service, ensuring your customers are able to speak with someone who can help handle their query 24 hours a day. Every business will have[...]

4 Benefits To Your Business Of Using A 24 Hour Virtual Receptionist

Many businesses of all sizes are overloaded with incoming calls. Whether they are genuine enquiries or cold calls, these businesses spend a large chunk of their valuable time on calls that lead[...]

What a New Survey Tells Us about Business Phone Etiquette

What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor phone[...]

3 Methods of Outreach to Get Thought Leaders Sharing Your Content

The internet is a great place to market your business, yet getting good exposure can be extremely tough, regardless of how great your USPs are. It takes a long time to build up a large following,[...]

Why the Phone Matters in Customer Experience

Plenty of people talk about customer experience in business, but what exactly is it? Wikipedia defines it as “the product of an interaction between an organisation and a customer over the duration[...]

Five Fascinating Phone Facts You Simply Must Know

The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership[...]

The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad[...]

Why a Call Handling Service is a Big Business Advantage

Pssst! Like to gain a little extra advantage over your competitors? Of course you would. Business can be challenging and we’re all looking for fresh ways to stay in the fast lane. But how do you[...]

The Hidden Emotion Behind a Business Phone Call

Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would[...]