Answer4u Call Centre Blog

Why the Phone Matters in Customer Experience

Plenty of people talk about customer experience in business, but what exactly is it? Wikipedia defines it as “the product of an interaction between an organisation and a customer over the duration[...]

Five Fascinating Phone Facts You Simply Must Know

The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership[...]

The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad[...]

Why a Call Handling Service is a Big Business Advantage

Pssst! Like to gain a little extra advantage over your competitors? Of course you would. Business can be challenging and we’re all looking for fresh ways to stay in the fast lane. But how do you[...]

The Hidden Emotion Behind a Business Phone Call

Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would[...]

Missed Phone Calls: Four Ways Businesses Drop the Ball

Picture your ideal customer - the one you’ve always wanted to work with. See them finding your website or business card. They are picking up the phone and calling your number… but now they are[...]

Referral Program - Growing Your Business Through Happy Customers

Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a new one: a single tweet can wipe £1bn off a[...]

Why Public Perception Makes CSR Essential for All Businesses

Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are socially accountable — to themselves, their[...]

How to Create a Careers Section for Your Website

When putting together a careers section for your website, you could consider it a prelude to that part of a job interview when you ask the interviewee, “so, have you got any questions for us?”.At[...]

How Virtual Receptionist Appointment Booking Helps Inefficient Diary Management

Charlotte Menhennet, Sales Manager at Answer4u, looks at how inefficient diary management may be impacting the productivity of companies across the UK – and suggests why utilising the services of a[...]