When many companies set up or review their customer service operations they look inwards, assessing cost of service delivery, call volumes, call-to-sale conversion rates and so on – but the most [...]
In modern businesses, where success depends on efficient, uninterrupted communications, a phone line outage can cause major problems. With phones out of action, customers cannot place orders or raise [...]
When your business is short on staff, or demand for your products or services increases, you may feel that increasing the size of your call handling team is the answer to ensure that enquiries don’t [...]
Businesses that are committed to outstanding service have to be responsive to their customers’ needs – and that means answering the telephone quickly, at any time of day. Research highlights the [...]
Hands up if you love a bargain! That’s right. Most of us do. And no bargain hunter can fail to be aware of the biggest dates in the shopping calendar: Black Friday and Cyber Monday. Unless you’re [...]
One of the keys to running a successful business is to create efficient sales and customer support teams. That way, you can make sure that calls to your business are dealt with effectively and [...]
If you don't have enough operatives to handle your calls effectively during the working week or you switch your system to voicemail out of hours, your business could suffer the consequences of poor [...]
During weekdays, most UK businesses close their doors between 4 and 6 PM. For those companies without a dedicated after-hours call centre – i.e. most of them – this means that any calls made after [...]
Networks are the vital arteries of today’s business, but they come with a range of vulnerabilities. As increasing numbers of businesses enter the digital era, awareness about potential problems - and [...]
Phone-based customer service is the lifeblood of many businesses, providing responsive support for their own clientele and, in some circumstances, providing an outsourced service for third parties. [...]
