If you turn the clock back only a few decades ago, you'll find that customer service was a very different animal. Whilst politeness and due care and attention were always high on the agenda, the[...]
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It's easy to assume that answering the phone is simple. The receiver is lifted, vocal cords engaged, and communication ensues. However, handling telephone calls is, in fact, one of the most[...]
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With a service like ours, there are a few questions that often come back to haunt us. Maybe you’ve never had a telephone answering service and don’t have a clue how it works, or perhaps you want one[...]
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For many businesses both small and large, the benefit of using a call answering service is a no brainer. It effectively deals with overflow, allows your business to be operational 24/7 and can be[...]
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Nike, Samsung, Coca Cola – do you think if they miss or screw up a phone call their business will take a hit? Of course not (unless it’s really serious, in which case they can afford PR wizards). But[...]
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