Answer4u Call Centre Blog

Virtual Receptionist vs Answering Machine: What’s Best for Small Businesses?

When you’re running a small business, it’s tempting to let calls roll through to voicemail. It feels quick and simple. Yet the reality is far more costly. Every time a caller meets an answering[...]

How a Virtual Receptionist Helps Protect Your Business from Vishing Scams

Vishing scams are becoming a real concern for UK business owners. Criminals are relying on phone calls to trick you or your team into sharing sensitive details, making payments, or granting access to[...]

What Does a Virtual Receptionist Actually Do?

Most of us know what an in-house receptionist does, but the term virtual receptionist can still feel a little vague. And yet, for many small businesses, it is one of the simplest ways to stay[...]

3 Reasons Your Business Needs an After Hours Virtual Receptionist

During weekdays, most UK businesses close their doors between 4 and 6 PM. For those companies without a dedicated after-hours call centre – i.e. most of them – this means that any calls made after[...]

Why You Need a Virtual Office Receptionist Service If You Are Now Working Remotely

At first glance, 2023 doesn’t look like the easiest year to embark on a start-up, so if you’ve just taken the plunge and gone into business on your own, there are a range of services and tools[...]

Virtual Receptionist vs Virtual Assistant – Which Is Best for My Business?

Taking on a new member of staff to cover excess calls is often a false economy, especially when there are well-established telephone outsourcing alternatives like Answer4u available. Both virtual[...]

24/7 Call Answering Services Are Becoming Popular for UK Businesses

For businesses serving international clients, and for many domestic sectors – such as IT support and logistics - having a receptionist available around the clock is now the norm. However, 24/7[...]

5 Questions To Ask Before Choosing A 24 Hour Call Answering Package

A 24 hour call answering service used to be something restricted to big businesses with access to multiple call centres in different time zones. Such expenditure on accommodation, IT, telecoms and[...]

5 Benefits Of Offering 24-Hour Customer Service

Good, responsive customer service is an essential part of both customer retention and service provision. Businesses working standard office hours are usually accessible to customers on weekdays from[...]

7 Things You Need To Know About 24/7 Call Answering Services

To find out about 24 hour call answering and handling services you often have to wade through a lot of literature. There’s more to it than meets the eye and suppliers such as ourselves offer a wide[...]