If your business relies heavily on being able to communicate with your customers on a daily basis, then planning for the unthinkable becoming a reality is a sensible approach.
Have you ever thought what would happen if there is a fault with your phone lines, you experience a long term power outage or the building your business operates from has to be evacuated? Unfortunately, the reality is that new customers would take their business elsewhere and your existing customers would undoubtedly become concerned by their unanswered calls. However unlikely this scenario may seem, can your business really afford not to have a disaster recovery solution in preparation?
The Answer4u Disaster Recovery Call Centre Service can help provide you the assurance of business continuity 24 hours a day, 365 days a year, all at a moment’s notice.
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Business Critical Call Centre Services
- Ensures your business is safe from disruption and meets all regulatory compliance
- Service options to suit your requirements
- Calls answered professionally in your company name
- Ability to divert all your call to us at a moment’s notice
- Your customers would never know there was a problem
Avoid damage to your business reputation or customer confidence
No loss or disruption of service to your business in the event of a disaster
One less thing for you to worry about when you are dealing with disruption
Your bespoke call answering solution will be built to your exact requirements in advance, in readiness of any activation
Regular testing of numbers, lines and scripts for full resilience
Available options to suit your requirements including basic message taking, customer helplines, order taking, diary management, virtual reception and call-out services
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Don’t forget, you can tailor our services for a comprehensive bespoke call handling solution.
Take a look at questions we get asked frequently
We will either allocate you a number to advertise, or a number to seamlessly divert your calls through to.
When your call reaches our office your personalised script will flash up on our telephonist’s screen, enabling them to answer the phone in your company name and capture the information you require as your very own Virtual PA.
We can provide you with a telephone number to use as your own. You can decide which type of number will be best for you, as we have a huge selection from freephone 0800 numbers, to specific area codes.
Each time the number is called our professional telephonists acting as your very own Virtual PA will be ready to answer your calls.
You have the option at any point to take ownership of the number should you wish to, meaning you can choose to divert the calls to your own office or mobile.
If you require a number before the service goes live we are more than happy to accommodate this.
Simply sign up to one of our telephone answering services and we will supply you with your number within minutes, you can then use this number on your website and business cards and flyers prior to setting the telephone answering service live.
Once you are ready for the service to start all you need to do is give us 24 working hours notice and we will get the account up and running for you.
With both mobiles and landlines, diverting calls is simple and instant. You simply type a number into your keypad. As each landline and mobile company has a unique set of instructions you will need to speak to your individual provider for guidance.
If you then need any further assistance in diverting your calls, your Account Manager will be able to talk you through it.
We recommend diverting all calls when you’re on holiday, in a meeting or have finished work for the day. You can also set your phones to divert calls after a certain number of rings and/or when your line is busy, ensuring you never, ever miss a call.
If you advertise more than one number, simply divert all of your numbers to your unique Answer4u number. There is no limit to the amount of calls we can take simultaneously for you.
Our telephonists normally deliver messages by text and email which are sent as soon as the call terminates. As part of the Business Critical Call Centre Services we can also forward calls through to you, tell you who’s on the line, and then you can choose whether to take the call or whether you would like us to take a message. We provide a professional Business Critical Call Centre Services at a fraction of the cost of employing your own staff.
No, we never charge more for out of hours or bank holiday call answering. We provide a solution that ensures you are covered 24/7 365 days a year at an extremely competitive rate.
The Business Critical Call Centre Service enables our agents to filter sales and marketing calls, these can also be offered at a reduced rate, if you would like to discuss this please get in touch with your Account Manager.
Answer4u operates 24 hours a day, 365 days a year, meaning your callers will never go to voicemail or hear an engaged tone. Your Virtual Receptionist will always be here in our Nottingham office to answer your calls exactly when you need them.
We are based in Nottingham City Centre, in the heart of England and all of your calls will be answered here. We never outsource any calls to off shore Call Centres ensuring a high quality of service at all times.
Our customers stay with us because we provide a great service, not because we lock them into lengthy contracts. Should you no longer have a need for the service, all we need is 30 days’ notice for the Business Critical Call Centre Service.
It couldn’t be simpler to sign up to the Business Critical Call Centre Service. The registration process takes just 3 minutes of your time and we’ll then hand you over to your account manager, who will then build your completely custom script.
Only when you are happy with the script will we move on to train our agents before your service goes live.
We always aim to have an account set up as quickly as possible. We try to work to a two week deadline with all of our bespoke solutions, this can however vary depending on the complexity of the service you require.
If you would like to get an estimate of how long we would require to get your account set up and live please call our sales team on 0808 250 3001.