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Missed Phone Calls

Missed Phone Calls: Four Ways Businesses Drop the Ball

Picture your ideal customer – the one you’ve always wanted to work with. See them finding your website or business card. They are picking up the phone and calling your number… but now they are looking disappointed because they’ve realised you’re not there to take the call. They were very keen to speak to you […]

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Business Referral Program

Referral Program – Growing Your Business Through Happy Customers

Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a new one: a single tweet can wipe £1bn off a business’s stock market value. That’s what happened to Snap when international reality star Kylie Jenner said she no longer bothered […]

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Corporate Social Responsibility (CSR)

Why Public Perception Makes CSR Essential for All Businesses

Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are socially accountable — to themselves, their stakeholders, and the public — for the impact they have on all aspects of society. To put it simply, CSR is all about businesses acting as good neighbours and […]

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How to Create a Careers Section for Your Website

How to Create a Careers Section for Your Website

When putting together a careers section for your website, you could consider it a prelude to that part of a job interview when you ask the interviewee, “so, have you got any questions for us?”. At that point, the promising candidates that you’d really like to hire will usually ask about career progression, training and […]

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Why Inefficient Diary Management is Impacting Business Productivity

Why Inefficient Diary Management is Impacting Business Productivity

Charlotte Menhennet, Sales Manager of call handling solutions provider Answer4u, looks at how inefficient diary management may be impacting on the productivity of companies across the UK – and how to solve the problem. Consider the Macroeconomics According to the House of Commons Library Business Statistics Report, the number of private sector companies in the […]

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Managing Remote Workers

The Rise of Remote Working – and How to Manage It

With today’s rising demand for more flexible working, businesses are seeing an increasing number of individuals working in different ways to the norm – whether that’s working from home, from multiple bases, outside of core business hours, term time only or any number of other options. Remote working is a term being used more frequently […]

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Best time Management Apps

The Best Time Management Apps to Help Keep You on Schedule

Struggling to keep on top of all your tasks? Trying to strike the perfect balance between work and home whilst having a social life too? You are not alone. According to a survey carried out by One Poll.com, more than six out of 10 Brits quizzed said they struggled to keep their life organised with […]

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7 Of the Best Business Networking Tips and Techniques

7 Of the Best Business Networking Tips and Techniques

If you’re thinking of finding a business network or business networking events near you, the chances are that you want to either grow or consolidate your business. Networking is a great way to make personal connections with lots of people, get known by other successful business leaders in your local area, and build rewarding commercial […]

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Customer Service Help Desk

Why a Customer Service Help Desk Will Act as a Business Lifeline

David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service… Anyone who still thinks general elections are entirely about politics should take another look. As with any situation in which people are given a choice, in a general election most of us […]

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Managing a Mobile Workforce

Overcoming the Challenges of Managing a Mobile Workforce

Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you ahead of the competition while addressing the issue of an increasingly mobile workforce… With the latest official statistics indicating that the UK now has record numbers of home workers, more employers than ever – and […]

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What Are the Advantages of Internal Recruitment?

What Are the Advantages of Internal Recruitment?

The Why – Is Internal Recruitment Better than External? When looking for somebody to fill a vacant role in your company, hiring from within has several advantages. Many companies – both large and small – decide to recruit current employees into new positions due to the following benefits: Time to Hire Because the prospective candidate […]

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