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Beat the Office January Blues in 3 Easy Steps

Beat the Office January Blues in 3 Easy Steps…

January has fallen upon us once more. The festivities are over, you’re finding pine needles piercing your socks and the kitchen floor is still sticky from drinks, all spilt in the spirit of Christmas. That spirit has now disappeared and replaced by something altogether more empty…more blue in fact. You drag yourself to the office, […]

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Business Phone Etiquette

What a New Survey Tells Us about Business Phone Etiquette

What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor phone etiquette. And, if a recent survey about the phone habits of British professionals is anything to go by, certain […]

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Methods of Outreach

3 Methods of Outreach to Get Thought Leaders Sharing Your Content

The internet is a great place to market your business, yet getting good exposure can be extremely tough, regardless of how great your USPs are. It takes a long time to build up a large following, and some might argue you can’t do it alone. Thankfully, communicating with others in your industry has never been […]

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Business New Year's Resolutions

3 Business New Year’s Resolutions for 2020

2020… not long ago, that sounded like something out of science fiction. Now it’s literally around the corner! So, with such a significant date soon to arrive, are you clear about your business New Year’s resolutions? What’s your game plan for achieving those aims? And do you know what might get in the way of […]

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Christmas Can Be Bad News for Businesses

Four Ways Christmas Can Be Bad News for Businesses

Are you looking forward to a Merry Christmas or setting yourself up for a Merry Risk-mas? The festive season isn’t far away. Some people already have their decorations up and the much-anticipated high street retailer Christmas adverts are all over TV so now seems like a good time to address an important topic… We’re not […]

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6 Tools Every Small Business Should Be Using

6 Tools Every Small Business Should Be Using

Small business owners can have a tough task ahead of them – the prospect of reaching potential customers without the comfort of a hefty marketing budget has never been easy. Thankfully, there’s a handful of really useful business tools available that will make it easier to run your business, help you connect with new prospects […]

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Black Friday November 29th

What’s the Big Deal About Black Friday (and Cyber Monday)?

Hands up if you love a bargain! That’s right. Most of us do. And no bargain hunter can fail to be aware of the biggest dates in the shopping calendar: Black Friday and Cyber Monday. Unless you’re somewhere off-grid, you’re probably already aware of Black Friday which hits the UK on 29th November, closely followed […]

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Why the Phone Matters in Customer Experience

Why the Phone Matters in Customer Experience

Plenty of people talk about customer experience in business, but what exactly is it? Wikipedia defines it as “the product of an interaction between an organisation and a customer over the duration of their relationship.” What a staid and factual way to describe something which is actually all about feelings! The clue is in the […]

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Five Fascinating Facts about the Phone

Five Fascinating Phone Facts You Simply Must Know

The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership isn’t quite on that scale, it’s probably fair to say that most of us take those for granted […]

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Taking phone calls at work

The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad thing? Surely the biggest risk is not taking phone calls when you’re working? After all, isn’t it […]

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Good Call Handling Service

Why a Call Handling Service is a Big Business Advantage

Pssst! Like to gain a little extra advantage over your competitors? Of course you would. Business can be challenging and we’re all looking for fresh ways to stay in the fast lane. But how do you achieve it? It may surprise you to learn that a call handling service can give you some serious welly […]

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