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Christmas Can Be Bad News for Businesses

Four Ways Christmas Can Be Bad News for Businesses

Are you looking forward to a Merry Christmas or setting yourself up for a Merry Risk-mas? The festive season isn’t far away. Some people already have their decorations up and the much-anticipated high street retailer Christmas adverts are all over TV so now seems like a good time to address an important topic… We’re not […]

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6 Tools Every Small Business Should Be Using

6 Tools Every Small Business Should Be Using

Small business owners can have a tough task ahead of them – the prospect of reaching potential customers without the comfort of a hefty marketing budget has never been easy. Thankfully, there’s a handful of really useful business tools available that will make it easier to run your business, help you connect with new prospects […]

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Black Friday November 29th

What’s the Big Deal About Black Friday 2019 (and Cyber Monday)?

Hands up if you love a bargain! That’s right. Most of us do. And no bargain hunter can fail to be aware of the biggest dates in the shopping calendar: Black Friday and Cyber Monday. Unless you’re somewhere off-grid, you’re probably already aware of Black Friday which hits the UK on 29th November, closely followed […]

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Why the Phone Matters in Customer Experience

Why the Phone Matters in Customer Experience

Plenty of people talk about customer experience in business, but what exactly is it? Wikipedia defines it as “the product of an interaction between an organisation and a customer over the duration of their relationship.” What a staid and factual way to describe something which is actually all about feelings! The clue is in the […]

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Five Fascinating Facts about the Phone

Five Fascinating Phone Facts You Simply Must Know

The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership isn’t quite on that scale, it’s probably fair to say that most of us take those for granted […]

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Taking phone calls at work

The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad thing? Surely the biggest risk is not taking phone calls when you’re working? After all, isn’t it […]

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Good Call Handling Service

Why a Call Handling Service is a Big Business Advantage

Pssst! Like to gain a little extra advantage over your competitors? Of course you would. Business can be challenging and we’re all looking for fresh ways to stay in the fast lane. But how do you achieve it? It may surprise you to learn that a call handling service can give you some serious welly […]

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The Hidden Emotion Behind the Business Phone Call

The Hidden Emotion Behind a Business Phone Call

Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us would assume this to be the case but if you look a little closer, you will usually discover emotion hidden behind most […]

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Missed Phone Calls

Missed Phone Calls: Four Ways Businesses Drop the Ball

Picture your ideal customer – the one you’ve always wanted to work with. See them finding your website or business card. They are picking up the phone and calling your number… but now they are looking disappointed because they’ve realised you’re not there to take the call. They were very keen to speak to you […]

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Business Referral Program

Referral Program – Growing Your Business Through Happy Customers

Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a new one: a single tweet can wipe £1bn off a business’s stock market value. That’s what happened to Snap when international reality star Kylie Jenner said she no longer bothered […]

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Corporate Social Responsibility (CSR)

Why Public Perception Makes CSR Essential for All Businesses

Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are socially accountable — to themselves, their stakeholders, and the public — for the impact they have on all aspects of society. To put it simply, CSR is all about businesses acting as good neighbours and […]

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