Chat with us, powered by LiveChat

There’s More to Growing a Business Than an Increase in Turnover

As your business grows, your turnover should increase, but so too will the elements needed to produce that increase, for example, the right staffing, premises, production equipment and investment funding. As a result, business growth means an increase in responsibility for a business owner, with more to keep an eye on and more input needed […]

Read More…

Business Growth

Business Growth May Sound Simple – But It Means a Step Change

Growth in business can either revolve around increasing the amount of whatever you’re already doing, or it can be focused on adding new elements to your portfolio. However, whichever way you choose to expand, growing your business isn’t as simple as just increasing your customer base and orders – there’s a lot going on behind […]

Read More…

Buying a business property

Buying a Business Property – Is It Right for You?

You’ve taken the plunge and launched your own business. You’ve got the IT and infrastructure all set up, you’re taking people on and building up your reputation and the contracts are flying in. Or perhaps you’ve been established for many years and now you’re ready to grow and develop your business further. However long you’ve […]

Read More…

Management and Leadership Styles: How Good Management Creates Effective Teams

For many political party leaders, professional sports team managers and directors of numerous other organisations, the media spotlight is familiar ground, and people across the country regularly discuss and critique their management, leadership and engagement styles. Indeed, it’s often said that managing the England men’s football team is the toughest job in sport as whoever […]

Read More…

Making a Call on Customer Service Outsourcing

Answering the phones may seem like a simple part of running a business – we all do it all the time, so how difficult can it be? Actually, as an integral part of offering excellent customer service, how you handle telephone calls is crucial to get right if you want to succeed as you grow. […]

Read More…

Crisis Management – Plan for a Crisis to Avert a Disaster

The word ‘crisis’ may automatically bring with it a certain sense of dread, but with the right amount of planning for the unexpected, companies can face down crisis situations (even if only through a role play) and come out the other side unscathed. After all, a crisis by its definition is a situation where you […]

Read More…

Artificial Intelligence and Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to switchboard operators replaced by numbered menus to choose from. However, we seem to be turning a corner, with many people now happy to communicate with devices […]

Read More…