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Artificial Intelligence and Automation: The Future of Customer Service?

Artificial Intelligence and Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to switchboard operators replaced by numbered menus to choose from. However, we seem to be turning a corner, with many people now happy to communicate with devices […]

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How To Manage Your Company Reputation

How To Manage Your Company Reputation

Do you know what kind of reputation your business actually has? Good? Bad? Non-existent? Despite the reputation of your business being one of the most important aspects of how successful you are, most business owners don’t pay nearly enough attention to its cultivation. For example, Bright Local discovered in their Local Consumer Review that 85% […]

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How To Make The Most Of Your Inbox

How to Make the Most of Your Inbox

Emails. You come back in on a Monday morning and the first major task is sifting through the pile of emails that have landed in your inbox. Amid the meetings, calls and documents you’ve got piled on your desk, emails are hard to find time for, and yet, they make up a key part of […]

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If You Think The Telephone Is Outdated Think Again

If You Think the Telephone Is Outdated Think Again

In 2019, you couldn’t really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After all, we are constantly pushed to engage in other means, chatbots, social media and messaging to name but a few. The team at Answer4u are all for adapting their method […]

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Why Flexible Working Can Invigorate Your Business

Why Flexible Working Can Invigorate Your Business

Many companies feel uneasy about introducing flexible working into their business. The fear is that the whole process will become too complicated and employees will lose their drive and focus. However, despite these fears, it’s been shown time and again that flexibility with working hours and location is a vital part of business growth, with […]

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Choosing The Support That Best Suits Your Business

Choosing the Support That Best Suits Your Business

Keeping up with the high expectations of your customers can be extremely difficult, especially when those expectations can be so diverse. Unsurprisingly, there has been a definite increase in automatic and self-service systems over the last ten years with customers taking an increasingly active role in their service. Whether it’s self-service checkouts, transferring money or […]

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The Recruitment Problem

Tackling the Workforce Recruitment Problem

Recruitment brings a whole host of problems for businesses, not least of all because it can be a highly time consuming process that doesn’t always end with the desired hire. Onrec recently reported that SMEs spend £2.9bn on interim recruitment alone. What’s more, it was also reported that HR professionals lose “three-and-a-half days (27 hours) […]

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Is Poor Time Management Preventing Business Growth?

Is Poor Time Management Preventing Business Growth?

Most people assume that the pesky issue of time management is ironed-out at school, and thereafter in our adult lives managing our time is a small if not completely obsolete problem. In reality of course we know that time is something we’re all chasing, whether we’re running a business or running a home, but the […]

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Customer Service Facts That Your Business Needs To Know

Customer Service Facts That Your Business Needs to Know

Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as an investment, we’ve collected a series of Customer Service facts that are sure to get you thinking. A study conducted by […]

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Why Your Customers Move to Your Competitor

Why Your Customers Move to Your Competitor

Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily running of a business for it to become an insidious problem. We’ve researched two of the biggest reasons customers end […]

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Effective Business Diary Management

Effective Business Diary Management

Any company will understand the importance of keeping an accurate business diary. It’s a key organisational tool for many businesses and can be the difference between a company that expands and one that does not. Mismanagement of such an integral aspect of your business can lead to all manner of problems later down the line […]

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