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Managing a Mobile Workforce

Overcoming the Challenges of Managing a Mobile Workforce

Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you ahead of the competition while addressing the issue of an increasingly mobile workforce… With the latest official statistics indicating that the UK now has record numbers of home workers, more employers than ever – and […]

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Nuisance Phone Calls and Cold Calling

How to Stop Nuisance Phone Calls and Cold Calling

How Did Nuisance Phone Calls and Cold Calling Become Such a Problem and Why Aren’t They Being Stopped? This article will explain: How and why nuisance phone calls have become such a problem What not to do when dealing with nuisance calls What you should do to deal with nuisance calls This article is helpful […]

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We’re Always Here for You and Your Clients

We’re Always Here for You and Your Clients

We’re Always Here for You and Your Clients We have a fully trained dedicated team on site in Nottingham, ready to answer your calls 24/7. Our team have all the tools and resources on hand to guarantee a professional service for you and your customers at all times. Our training and recruitment programme is second […]

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Customer Service Outsourcing

Making a Call on Customer Service Outsourcing

Answering the phones may seem like a simple part of running a business – we all do it all the time, so how difficult can it be? Actually, as an integral part of offering excellent customer service, how you answer customer service calls is crucial to get right if you want to succeed as you […]

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Artificial Intelligence and Automation: The Future of Customer Service?

Artificial Intelligence and Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to switchboard operators replaced by numbered menus to choose from. However, we seem to be turning a corner, with many people now happy to communicate with devices […]

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What is a telephone answering service?

What is a Telephone Answering Service?

Answer4u Explains What a Telephone Answering Service Is and What It Isn’t A Telephone Answering Service is an outsourced business provider of specialist operatives who answer calls on your company’s behalf. Whenever someone calls your business telephone number, they can take messages and undertake specific key business processes in real time. This saves your business […]

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If You Think The Telephone Is Outdated Think Again

If You Think the Telephone Is Outdated Think Again

In 2019, you couldn’t really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After all, we are constantly pushed to engage in other means, chatbots, social media and messaging to name but a few. The team at Answer4u are all for adapting their method […]

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Choosing The Support That Best Suits Your Business

Choosing the Support That Best Suits Your Business

Keeping up with the high expectations of your customers can be extremely difficult, especially when those expectations can be so diverse. Unsurprisingly, there has been a definite increase in automatic and self-service systems over the last ten years with customers taking an increasingly active role in their service. Whether it’s self-service checkouts, transferring money or […]

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The Modern Consumer

The Modern Consumer

If you turn the clock back only a few decades ago, you’ll find that customer service was a very different animal. Whilst politeness and due care and attention were always high on the agenda, the immediacy which customers now demand was an alien concept. Back in the days when you could only buy the vegetables […]

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Speech Analytics and How It Benefits Your Business

Speech Analytics and How It Benefits Your Business

It’s no shock that technology is infiltrating every industry, enhancing and embellishing businesses and making the relationship with customers that much easier to develop. The biggest change experts anticipate within the call centre sector is that of Speech Analytics software. This is by no means an attempt to remove actual humans from the process, but […]

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