Frequently Asked Questions

 

Want To Know More About Our Services?

How does the Answer-4u service work?

We will either allocate you a number to advertise, or a number to seamlessly divert your calls through to.

 

When your call reaches our office your personalised script will flash up on our telephonist’s screen, enabling them to answer the phone in your company name and capture the information you require as your very own Virtual PA.

What if my business doesn’t have a phone number yet?

We can provide you with a telephone number to use as your own. You can decide which type of number will be best for you, as we have a huge selection from freephone 0800 numbers, to specific area codes.

 

Each time the number is called our professional telephonists acting as your very own Virtual PA will be ready to answer your calls.

 

You have the option at any point to take ownership of the number should you wish to, meaning you can choose to divert the calls to your own office or mobile.

 

If you require a number before the service goes live we are more than happy to accommodate this.

 

Simply sign up to one of our telephone answering services and we will supply you with your number within minutes, you can then use this number on your website and business cards and flyers prior to setting the telephone answering service live.

 

Once you are ready for the service to start all you need to do is give us 24 working hours notice and we will get the account up and running for you..

How and when do I divert my calls to Answer-4u?

With both mobiles and landlines, diverting calls is simple and instant. You simply type a number into your keypad.  As each landline and mobile company has a unique set of instructions you will need to speak to your individual provider for guidance.

 

If you then need any further assistance in diverting your calls, your Account Manager will be able to talk you through it.

 

We recommend diverting all calls when you’re on holiday, in a meeting or have finished work for the day. You can also set your phones to divert calls after a certain number of rings and/or when your line is busy, ensuring you never, ever miss a call.

 

If you advertise more than one number, simply divert all of your numbers to your unique Answer-4u number. There is no limit to the amount of calls we can take simultaneously for you.

How do I get my messages?

Our telephonists normally deliver messages by text and email which are sent as soon as the call terminates. As part of the Flexi service we can also forward calls through to you, tell you who’s on the line, and then you can choose whether to take the call or whether you would like us to take a message. We provide a professional Virtual PA Service at a fraction of the cost of employing your own staff.

Do you charge extra for out of hours calls?

No, we never charge more for out of hours or bank holiday call answering. We provide a solution that ensures you are covered 24/7 365 days a year at an extremely competitive rate.

Do you filter out sales and marketing calls?

Both our flexi and bespoke services enable our agents to filter sales and marketing calls, these can also be offered at a reduced rate, if you would like to discuss this please get in touch with your Account Manager.

Is there any small print?

All our prices exclude VAT and any invoices are payable within 14 days. To review our Terms & Conditions, click here.

What are your hours of service?

Answer-4u operates 24 hours a day, 365 days a year, meaning your callers will never go to voicemail or hear an engaged tone. Your Virtual Receptionist will always be here in our Nottingham office to answer your calls exactly when you need them.

Where are my calls answered?

We are based in Nottingham City Centre, in the heart of England and all of your calls will be answered here. We never outsource any calls to off shore Call Centres ensuring a high quality of service at all times.

Do you carry out outbound campaigns?

Yes we do, we actually have a lot of experience in outbound campaigns however it does depend on the nature of the campaign, if you would like to discuss outbound campaigns then please call us on: 0808 250 3001.

What is the notice period?

Our customers stay with us because we provide a great service, not because we lock them in to lengthy contracts. Should you no longer have a need for the service, all we need is 30 days notice for the Flexi Service and just 7 days notice for the 777 Service .

If I no longer need the Answering Service, can I keep my number?

No problem. If we have supplied you with a virtual number i.e. 0800, 0844, 0845, 087 or a geographical landline. We simply cancel the Phone Answering Service and transfer the number to our numbers platform. You can retain ownership of your number and route it to any UK landline number you wish. Unfortunately, DDI numbers cannot be retained by the client in the event of cancellation and will remain in ownership by Answer-4u.

Do you offer a referral scheme?

We certainly do! If you have a business associate that would benefit from our Telephone Answering Services then why not take advantage of our generous Referral Scheme. Find out more today and get in touch with us on 0808 250 3001

How do I sign up?

It could not be simpler to sign up to the Answer-4u 777 or Flexi Service. The registration process takes just 3 minutes of your time and we’ll be answering your calls within a couple of hours – So get started right away by calling us now on  0808 250 3001 to discuss the best package for your needs. The Flexi Service can be set up within one working day.

I have another question. What do I do?

We are always here to help answer any questions you may have about our comprehensive Telephone Answering Solutions.

Call us free on 0808 250 3001  or alternatively email us with your query to webenquiry@answer-4u.com and we will get back to you very shortly.

Find Out More

Find out more about our call answering services by clicking here


Or call us directly today on:
0808 250 3001

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