The virtual assistant service is our most comprehensive pay-as-you-go call handling solution, designed to provide flexible, professional support whenever you need it. Calls are answered in your business name by our UK-based team, ensuring a seamless experience for your callers.

Each call is guided by a customised script tailored to your business. Depending on the nature of the enquiry, our telephonists follow specific call routes, asking relevant questions and capturing key information.

These scripts and call flows are fully customisable through our A4u Anytime online portal, where you can make real-time updates that take immediate effect on the way we answer calls.

Whether it's qualifying leads, managing appointment requests, or logging service queries, our virtual assistants handle every call with the same care and professionalism you would.

This service also enables our team to transfer callers directly to named contacts within your business according to the specific rules and preferences you have set within your online portal.

Yes. We accurately capture caller details and deliver messages instantly via email or SMS. All of your messages are also sent and stored on our online portal, A4u Anytime, so you're always up to date.

We can provide you with a dedicated telephone number to use as your own. Whether you'd prefer a freephone 0800 number or one with a local area code, we've got a wide range for you to choose from.

Whenever your number is called, our professional telephonists, acting as your Virtual PA, will be ready to answer on your behalf.

You're free to take ownership of the number at any time. This gives you the flexibility to divert calls to your own office or mobile whenever it suits you.

If you'd like your number before the service goes live, we're happy to arrange that. Sign up for one of our telephone answering services, and we'll provide your number within minutes, allowing you to start using it straight away on your website, business cards, and marketing materials.

When you're ready to activate the service, please provide us with 24 working hours notice, and we'll set everything up for you.

Diverting calls from both landlines and mobiles is quick and easy. In most cases, it's as simple as dialling a short code into your keypad. As instructions vary between providers, we recommend contacting yours for the exact steps.

If you need help at any stage, your dedicated Account Manager will be happy to guide you through the process.

We suggest diverting your calls when you're on holiday, in meetings, or finished for the day. You can also choose to redirect calls after a set number of rings or when your line is busy, so you never miss a call.

If you advertise multiple numbers, divert each one to your dedicated Answer4u number. There is no limit to the number of calls we can handle for you simultaneously.

Our virtual assistant service is ideal when you need to collect different information depending on the nature of the call. By using scripted call routes, we can ask one set of questions for existing customers or an entirely different set for new inquiries, for example. This process will provide you with more relevant and detailed messages to support effective follow-up.

This service also includes the option to transfer calls to named individuals or departments within your business based on the criteria you set. For instance, if a new customer wants to place an order or book an appointment, we can direct them straight to your sales team. You set the rules, and we follow them precisely.

By comparison, our virtual receptionist service is focused on answering your calls professionally and taking clear, concise messages. We greet callers in your business name, take down their contact details and the reason for the call, and then send the message to you by email or SMS. It's a straightforward and affordable option if you want to ensure that every call is answered.

Read more: Virtual Receptionist vs Virtual Assistant – Which Is Best for My Business?

Yes. We can tailor call scripts and message routing for different departments or team members, ensuring efficient internal communication and follow-up.

Whether it’s seasonal demand or market changes, there are several reasons for missed phone calls. Outsourcing to a trusted provider of virtual assistant services is a smart, reliable way to keep your customer communication running smoothly.

With 24/7 virtual assistants, you can streamline how your business handles calls, delivering a professional experience around the clock. It’s an effective way to reduce pressure on your team and make sure no important call slips through the net.

Read more: How Much Information Does a 24/7 Virtual Assistant Get From My Customers?

Yes. Our call centre and team structure enables us to handle multiple calls simultaneously, eliminating busy signals and missed opportunities.

Yes. With our virtual assistant service, we can screen your calls and forward them to you based on your chosen criteria. We'll speak with the caller and determine the reason for their call. If it meets your requirements, we'll get in touch to announce it. You can decide whether to take the call or have us return to the caller to take a message and manage their expectations.

It's a great way to stay in control of your time while still delivering a professional response to every caller.

Yes, you can. You're free to update your call handling instructions whenever needed, either through our A4u Anytime online portal or by contacting your Answer4u Account Manager.

Any changes you make are applied instantly and will take effect immediately, starting with the following call we answer. This flexibility is beneficial if something changes unexpectedly, such as a team member being unavailable to take transferred calls.

The cost of our virtual assistant service is based on a monthly subscription, giving your business 24/7 tailored call handling whenever you need it. Pricing is flexible and typically follows a pay-as-you-go, fixed cost-per-call model, with a small fee for message delivery.

We also offer value-for-money call bundles, allowing you to pre-pay based on your expected call volumes. For a customised quote that suits your business needs, call us today on 08008223344.

Our clients include legal firms, property managers, healthcare providers, tradespeople, consultants, and e-commerce stores; any business that values reliable call handling can benefit from this service.

Yes. Our entire virtual assistant team is based in our Nottingham call centre, ensuring a professional, local experience for your UK customers.

No. All calls are answered in your company name using your preferred script, so it feels seamless to your clients.

Yes. Answer4u offers 24/7 telephone answering for all our services, including the virtual assistant packages, so your business is always accessible.

Absolutely. We're fully GDPR compliant, and all customer data is handled securely by our trained UK-based staff.

We can have your account live within minutes. Once you confirm your subscription, you'll receive your diversion number and access to our online platform, A4u Anytime, where you can set up your entire call-handling procedure. An account manager will be available to assist you with this process if needed.

We are always here to help answer any questions you may have about our comprehensive telephone answering solutions.

Call us free on 0800 822 3344  or alternatively email us with your query to webenquiry@answer-4u.com and we will get back to you very shortly.