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Flexi Virtual Assistant Service Completely customised call handling

Is the Answer4u Flexi Virtual Assistant Service the choice for you?
Take a look below or call us on 0808 250 3001 to ask our team.

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Flexi Virtual Assistant Service – Completely customised call handling

Your calls will be answered by a friendly member of the Answer4u team who will welcome your callers with your company name or other preferred greeting. From there they will operate as if they were sat in your office, mirroring the exact process of your in-house staff.

Our Flexi Virtual Assistant Service offers you the opportunity to take a highly developed call answering script and customise with your features and data to create a call experience that is perfectly suited to your exact business requirements. This will provide our receptionists with all the information they need to handle your caller enquiries quickly, effectively and professionally.

Through our A4u-Anytime Client Portal you have the ability to make changes to how we answer and process your calls at any time of the day and night and our support team are on hand to help guide you during set up and after your service is live.

This service is available to manage your calls 24/7/365 to your exact specification, freeing up your time to focus on running other aspects of your business.

How Flexi Virtual Assistant Service works

Why Flexi Virtual Assistant Service?

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How Much Does Flexi Virtual Assistant Cost?

Designed with flexibility in mind, our Flexi Virtual Assistant Service is not only customisable with respect to usage, you also have fixed cost per options available to suit your business requirements:

  • All packages have the option of up to 5 call handling routes as standard, you can then choose:
    • Package 1: Up to 4 Questions per call handling route – @ £1.40 per call
    • Package 2: Up to 5 Questions per call handling route – @ £1.50 per call
    • Package 3: Up to 6 Questions per call handling route – @ £1.60 per call
  • £16.99 monthly subscription for all packages
  • All messages delivered to your online client portal in real-time free of charge
  • Message Delivery (optional) Email – £0.05p per message, SMS - £0.07p per receiving number
  • No long-term contracts - 30 days’ notice to cancel
  • No set up fees

Our friendly sales team are available to discuss your call handling service today
– let us know what you need and we’ll take care of the rest!

Flexi Virtual Assistant Call Bundles

With Answer4u’s Flexi Virtual Assistant calls are even cheaper with our ever popular call bundles. All messages delivered via SMS / Email are completely FREE and you’ll have the peace of mind of knowing exactly what you’ll pay each month for your anticipated call volumes. As an added bonus, we’ll also give you the flexibility to vary your bundle once per billing cycle to make sure your service always remains cost effective.

5 call handling routes with up to 4 questions per route

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Call Bundle Included calls per month Monthly charge Email / SMS Message Delivery Saving up to* Excess Calls (Outside of Bundle)
Flexi4-25 25 £47.50 FREE £7.49 £2.00
Flexi4-50 50 £85.00 FREE £7.99 £1.80
Flexi4-75 75 £120.00 FREE £10.99 £1.70
Flexi4-100 100 £155.00 FREE £13.99 £1.65
Flexi4-200 200 £280.00 FREE £40.99 £1.40
*Based on equivalent number of calls answered if not signed up for a bundle and receiving a text and email message alert

5 call handling routes with up to 5 questions per route

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Call Bundle Included calls per month Monthly charge Email / SMS Message Delivery Saving up to* Excess Calls (Outside of Bundle)
Flexi5-25 25 £50.00 FREE £7.49 £2.10
Flexi5-50 50 £90.00 FREE £7.99 £1.90
Flexi5-75 75 £127.50 FREE £10.99 £1.80
Flexi5-100 100 £165.00 FREE £13.99 £1.75
Flexi5-200 200 £300.00 FREE £40.99 £1.50
*Based on equivalent number of calls answered if not signed up for a bundle and receiving a text and email message alert

5 call handling routes with up to 6 questions per route

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Call Bundle Included calls per month Monthly charge Email / SMS Message Delivery Saving up to* Excess Calls (Outside of Bundle)
Flexi6-25 25 £52.50 FREE £7.49 £2.20
Flexi6-50 50 £95.00 FREE £7.99 £2.00
Flexi6-75 75 £135.00 FREE £10.99 £1.90
Flexi6-100 100 £175.00 FREE £13.99 £1.85
Flexi6-200 200 £320.00 FREE £40.99 £1.60
*Based on equivalent number of calls answered if not signed up for a bundle and receiving a text and email message alert

Is the Answer4u Flexi Virtual Assistant Service the choice for you?
Take a look below or call us on 0808 250 3001 to ask our team.

We’re here to help. What would you like to know?

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Virtual Receptionist Service

  • Only £0.99p per call
  • Your calls answered by professionals
  • Immediate message notifications
  • Cost saving call bundles available 
  • Ready to use within minutes
  • Perfect for start-up businesses

Flexi Virtual Assistant Service

  • Completely customised call handling
  • Tailored to your business requirements
  • Mirrors exact process of in-house staff
  • Optional call forwarding capability
  • Multiple call package options
  • Outstanding customer care and service

Virtual PA Diary Management Service

  • Your diary managed professionally
  • Preferred diary management integration
  • Relevant information captured accurately
  • Your own dedicated account manager
  • Bespoke scripting process
  • Unlimited call types & questions

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Don’t forget, you can tailor our services for a comprehensive call handling service solution.

Professionally trained staff to answer your calls

Our team provide expert help to script the best responses to your most likely customer enquiries.

Your customers will speak to a trusted advisor who can answer their questions and leave them feeling valued.

Great customer service gives you greater customer loyalty and keeps your customers returning time and again.

For your convenience – A4u-Anytime, Online Client Portal

Our Flexi Virtual Assistant Service gives you access to our online Client Portal, A4u-Anytime. This is a fantastic tool which allows you to manage your account 24/7 meaning that we are always up to date with your latest business information. A4u-Anytime contains a number of key features including, unlimited script changes, a log of all historic messages, additional call statistic reporting and much more.

Quick set up

Answer4u’s Flexi Virtual Assistant Service is extremely quick to be set up and can be live within a matter of minutes. It takes just a brief conversation with a member of our sales team in order for us to get your account set up and have your divert number sent to you. Call us now on 0808 250 3016 for more information.

Keep your own number or use one of ours

We offer a variety of number types to complement our Flexi Virtual Assistant Service. Whether you have your own number and just need a standard divert number, a particular area code to reflect the location of your business or an 0800 number to encourage new customers to call we’ll be able to accommodate your needs.

If you need some advice on the best type of number for your business then call us on 0808 250 3016 and we’ll be happy to talk through your options.

Take a look at questions we get asked frequently

We will either allocate you a number to advertise, or a number to seamlessly divert your calls through to.

When your call reaches our office your personalised script will flash up on our telephonist’s screen, enabling them to answer the phone in your company name and capture the information you require as your very own Virtual PA.

We can provide you with a telephone number to use as your own. You can decide which type of number will be best for you, as we have a huge selection from freephone 0800 numbers, to specific area codes.

Each time the number is called our professional telephonists acting as your very own Virtual PA will be ready to answer your calls.

You have the option at any point to take ownership of the number should you wish to, meaning you can choose to divert the calls to your own office or mobile.

If you require a number before the service goes live we are more than happy to accommodate this.

Simply sign up to one of our telephone answering services and we will supply you with your number within minutes, you can then use this number on your website and business cards and flyers prior to setting the telephone answering service live.

Once you are ready for the service to start all you need to do is give us 24 working hours notice and we will get the account up and running for you..

With both mobiles and landlines, diverting calls is simple and instant. You simply type a number into your keypad.  As each landline and mobile company has a unique set of instructions you will need to speak to your individual provider for guidance.

If you then need any further assistance in diverting your calls, your Account Manager will be able to talk you through it.

We recommend diverting all calls when you’re on holiday, in a meeting or have finished work for the day. You can also set your phones to divert calls after a certain number of rings and/or when your line is busy, ensuring you never, ever miss a call.

If you advertise more than one number, simply divert all of your numbers to your unique Answer4u number. There is no limit to the amount of calls we can take simultaneously for you.

Our telephonists normally deliver messages by text and email which are sent as soon as the call terminates. As part of the Flexi Virtual Assistant Service we can also forward calls through to you, tell you who’s on the line, and then you can choose whether to take the call or whether you would like us to take a message. We provide a professional Virtual Service at a fraction of the cost of employing your own staff.

No, we never charge more for out of hours or bank holiday call answering. We provide a solution that ensures you are covered 24/7 365 days a year at an extremely competitive rate.

The Flexi Virtual Assistant Service enables our agents to filter sales and marketing calls, these can also be offered at a reduced rate, if you would like to discuss this please get in touch with your Account Manager.

All our prices exclude VAT and any invoices are payable within 14 days. To review our Terms & Conditions, click here.

Answer4u operates 24 hours a day, 365 days a year, meaning your callers will never go to voicemail or hear an engaged tone. Your Virtual Receptionist will always be here in our Nottingham office to answer your calls exactly when you need them.

We are based in Nottingham City Centre, in the heart of England and all of your calls will be answered here. We never outsource any calls to off shore Call Centres ensuring a high quality of service at all times.

Yes we do, we actually have a lot of experience in outbound campaigns however it does depend on the nature of the campaign, if you would like to discuss outbound campaigns then please call us on: 0808 250 3001.

Our customers stay with us because we provide a great service, not because we lock them into lengthy contracts. Should you no longer have a need for the service, all we need is 30 days’ notice for the Flexi Virtual Assistant Service.

No problem. If we have supplied you with a virtual number i.e. 0800, 0844, 0845, 087 or a geographical landline. We simply cancel the Phone Answering Service and transfer the number to our numbers platform. You can retain ownership of your number and route it to any UK landline number you wish. Unfortunately, DDI numbers cannot be retained by the client in the event of cancellation and will remain in ownership by Answer4u.
We certainly do! If you have a business associate that would benefit from our Telephone Answering Services then why not take advantage of our generous Referral Scheme. Find out more today and get in touch with us on 0808 250 3001

It could not be simpler to sign up to the Flexi Virtual Assistant Service. The registration process takes just 3 minutes of your time and we’ll be answering your calls within a couple of hours – So get started right away by calling us now on 0808 250 3001.

We are always here to help answer any questions you may have about our comprehensive Telephone Answering Solutions.

Call us free on 0808 250 3001  or alternatively email us with your query to [email protected] and we will get back to you very shortly.

Looking for a little help to find what you require?
Call 0808 250 3001 or email us via the button below

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