Answer4u's 24 hour solution allows you to concentrate on other aspects of your business.
We can provide your business with a comprehensive 24 hour solution which will leave your customers assured they are your number one priority and means you are free to concentrate on other aspects of your business.
Offering help and guidance to your customers using your business FAQs or by forwarding specific enquiries to the relevant department for escalation, our tried and tested helpdesk services will guarantee round the clock customer satisfaction.
All our team are fully trained by us on site in our UK office
Help Desk Support Services
- We handle and resolve issues and queries on your behalf
- Calls are directed to the relevant person/department
- We’ll escalate urgent calls you wish to be informed about
- Full resiliency – divert calls to us in the event of an emergency
- As many call scripts as needed
- Can be complete helpdesk service or support your existing helpdesk service
Achieve customer satisfaction levels that set you apart from your competitors
Problems in need of escalation are qualified quickly and forwarded to the relevant individual or department
We triage your callers to identify and diagnose issues
Supplements your customer service function on a permanent or overflow basis
Allows you to manage call spikes cost-effectively
Increase your efficiency through dedicated helpdesk support services
Your customers’ FAQs answered 24 hours a day, 365 days a year
Request a call back for: Help Desk Support Services
Don’t forget, you can tailor our services for a comprehensive call handling solution.
Take a look at questions we get asked frequently
We will either allocate you a number to advertise, or a number to seamlessly divert your calls through to.
When your call reaches our office your personalised script will flash up on our telephonist’s screen, enabling them to answer the phone in your company name and capture the information you require as your very own Virtual PA.
We can provide you with a telephone number to use as your own. You can decide which type of number will be best for you, as we have a huge selection from freephone 0800 numbers, to specific area codes.
Each time the number is called our professional telephonists acting as your very own Virtual PA will be ready to answer your calls.
You have the option at any point to take ownership of the number should you wish to, meaning you can choose to divert the calls to your own office or mobile.
If you require a number before the service goes live we are more than happy to accommodate this.
Simply sign up to one of our telephone answering services and we will supply you with your number within minutes, you can then use this number on your website and business cards and flyers prior to setting the telephone answering service live.
Once you are ready for the service to start all you need to do is give us 24 working hours notice and we will get the account up and running for you.
With both mobiles and landlines, diverting calls is simple and instant. You simply type a number into your keypad. As each landline and mobile company has a unique set of instructions you will need to speak to your individual provider for guidance.
If you then need any further assistance in diverting your calls, your Account Manager will be able to talk you through it.
We recommend diverting all calls when you’re on holiday, in a meeting or have finished work for the day. You can also set your phones to divert calls after a certain number of rings and/or when your line is busy, ensuring you never, ever miss a call.
If you advertise more than one number, simply divert all of your numbers to your unique Answer4u number. There is no limit to the amount of calls we can take simultaneously for you.
Our telephonists normally deliver messages by text and email which are sent as soon as the call terminates. As part of the Help Desk Support Service we can also forward calls through to you, tell you who’s on the line, and then you can choose whether to take the call or whether you would like us to take a message. We provide a professional Help Desk Support Service at a fraction of the cost of employing your own staff.
No, we never charge more for out of hours or bank holiday call answering. We provide a solution that ensures you are covered 24/7 365 days a year at an extremely competitive rate.
The Help Desk Support Service enables our agents to filter sales and marketing calls, these can also be offered at a reduced rate, if you would like to discuss this please get in touch with your Account Manager.
Answer4u operates 24 hours a day, 365 days a year, meaning your callers will never go to voicemail or hear an engaged tone. Your Virtual Receptionist will always be here in our Nottingham office to answer your calls exactly when you need them.
We are based in Nottingham City Centre, in the heart of England and all of your calls will be answered here. We never outsource any calls to off shore Call Centres ensuring a high quality of service at all times.
Our customers stay with us because we provide a great service, not because we lock them into lengthy contracts. Should you no longer have a need for the service, all we need is 30 days’ notice for the Help Desk Support Service.
It couldn’t be simpler to sign up to the Help Desk Support Service. The registration process takes just 3 minutes of your time and we’ll then hand you over to your account manager, who will then build your completely custom script.
Only when you are happy with the script will we move on to train our agents before your service goes live.
We always aim to have an account set up as quickly as possible. We try to work to a two week deadline with all of our bespoke solutions, this can however vary depending on the complexity of the service you require.
If you would like to get an estimate of how long we would require to get your account set up and live please call our sales team on 0808 250 3001.