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We’re Always Here for You and Your Clients

We’re Always Here for You and Your Clients

We’re Always Here for You and Your Clients We have a fully trained dedicated team on site in Nottingham, ready to answer your calls 24/7. Our team have all the tools and resources on hand to guarantee a professional service for you and your customers at all times. Our training and recruitment programme is second […]

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Management and Leadership Styles

Management and Leadership Styles: How Good Management Creates Effective Teams

For many political party leaders, professional sports team managers and directors of numerous other organisations, the media spotlight is familiar ground, and people across the country regularly discuss and critique their management, leadership and engagement styles. Indeed, it’s often said that managing the England men’s football team is the toughest job in sport as whoever […]

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Customer Service Outsourcing

Making a Call on Customer Service Outsourcing

Answering the phones may seem like a simple part of running a business – we all do it all the time, so how difficult can it be? Actually, as an integral part of offering excellent customer service, how you answer customer service calls is crucial to get right if you want to succeed as you […]

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Crisis Management Plan

Crisis Management – Plan for a Crisis to Avert a Disaster

The word ‘crisis’ may automatically bring with it a certain sense of dread, but with the right amount of planning for the unexpected, companies can face down crisis situations (even if only through a role play) and come out the other side unscathed. After all, a crisis by its definition is a situation where you […]

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Artificial Intelligence and Automation: The Future of Customer Service?

Artificial Intelligence and Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to switchboard operators replaced by numbered menus to choose from. However, we seem to be turning a corner, with many people now happy to communicate with devices […]

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What is a telephone answering service?

What is a Telephone Answering Service?

Answer4u Explains What a Telephone Answering Service Is and What It Isn’t A Telephone Answering Service is an outsourced business provider of specialist operatives who answer calls on your company’s behalf. Whenever someone calls your business telephone number, they can take messages and undertake specific key business processes in real time. This saves your business […]

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Star Trust Ball

Answer4u Supports Local Charity Star Trust

Photo Credit: SMD Photography We’re happy to announce that Answer4u are supporting Nottinghamshire based charity Star Trust. Answer4u has always been advising clients and the general public of the importance for local businesses supporting charities. It reflects our dedication to helping out those less fortunate both locally and nationally. Managing Director of Answer4u, Mark Menhennet […]

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How To Manage Your Company Reputation

How To Manage Your Company Reputation

Do you know what kind of reputation your business actually has? Good? Bad? Non-existent? Despite the reputation of your business being one of the most important aspects of how successful you are, most business owners don’t pay nearly enough attention to its cultivation. For example, Bright Local discovered in their Local Consumer Review that 85% […]

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What Makes An Ideal Agent At Answer4u?

What Makes an Ideal Agent at Answer4u?

When you choose Answer4u to represent your company, we know that you’re placing a great amount of trust in us. Your customer satisfaction and retention depends on our company showing competence and quality, and that’s why our recruitment requirements are a top priority when we hire. It’s not just the usual politeness and organisation we […]

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