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If You Think The Telephone Is Outdated Think Again

If You Think the Telephone Is Outdated Think Again

In 2019, you couldn’t really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After all, we are constantly pushed to engage in other means, chatbots, social media and messaging to name but a few. The team at Answer4u are all for adapting their method […]

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Why Flexible Working Can Invigorate Your Business

Why Flexible Working Can Invigorate Your Business

Many companies feel uneasy about introducing flexible working into their business. The fear is that the whole process will become too complicated and employees will lose their drive and focus. However, despite these fears, it’s been shown time and again that flexibility with working hours and location is a vital part of business growth, with […]

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Our Call Centre Manifesto

Our Call Centre Manifesto

The thing which separates the great from the good is very often attention to detail. Here at Answer4u, we strive to be the best in the industry, which is why we take a lot of time in training our staff so that they, in turn, can be the best support to your business. As such, […]

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Choosing The Support That Best Suits Your Business

Choosing the Support That Best Suits Your Business

Keeping up with the high expectations of your customers can be extremely difficult, especially when those expectations can be so diverse. Unsurprisingly, there has been a definite increase in automatic and self-service systems over the last ten years with customers taking an increasingly active role in their service. Whether it’s self-service checkouts, transferring money or […]

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The Modern Consumer

The Modern Consumer

If you turn the clock back only a few decades ago, you’ll find that customer service was a very different animal. Whilst politeness and due care and attention were always high on the agenda, the immediacy which customers now demand was an alien concept. Back in the days when you could only buy the vegetables […]

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The Recruitment Problem

Tackling the Workforce Recruitment Problem

Recruitment brings a whole host of problems for businesses, not least of all because it can be a highly time consuming process that doesn’t always end with the desired hire. Onrec recently reported that SMEs spend £2.9bn on interim recruitment alone. What’s more, it was also reported that HR professionals lose “three-and-a-half days (27 hours) […]

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Is Poor Time Management Preventing Business Growth?

Is Poor Time Management Preventing Business Growth?

Most people assume that the pesky issue of time management is ironed-out at school, and thereafter in our adult lives managing our time is a small if not completely obsolete problem. In reality of course we know that time is something we’re all chasing, whether we’re running a business or running a home, but the […]

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Customer Service Facts That Your Business Needs To Know

Customer Service Facts That Your Business Needs to Know

Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as an investment, we’ve collected a series of Customer Service facts that are sure to get you thinking. A study conducted by […]

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Speech Analytics and How It Benefits Your Business

Speech Analytics and How It Benefits Your Business

It’s no shock that technology is infiltrating every industry, enhancing and embellishing businesses and making the relationship with customers that much easier to develop. The biggest change experts anticipate within the call centre sector is that of Speech Analytics software. This is by no means an attempt to remove actual humans from the process, but […]

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Why Your Business Needs A Virtual Receptionist

Why Your Business Needs a Virtual Receptionist

Virtual receptionists are the cornerstone of small businesses’ success. In a time where customer service is perhaps more important than ever before, virtual receptionists bridge the gap between what’s necessary and what’s practical. 1: It Keeps Things Professional One of the key reasons small businesses choose a virtual receptionist is to enhance their corporate image. […]

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What Makes Our Call Centre Different?

What Makes Our Call Centre Different?

Here at Answer4u we know that choosing a company to best reflect your own is one of the biggest choices you’ll make. This is especially true when you’re looking for an extension of your call centre staff. Unfortunately, the call centre is an industry that is often plagued by misconceptions as well a lack of […]

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