Order Taking Call Centre Service

An order taking call centre is a specialised service where trained agents handle inbound calls from customers wishing to place orders over the phone. This service ensures that businesses can capture sales around the clock, providing a personal touch that many customers appreciate.

An Order Taking Call Centre offers numerous advantages, including 24/7 availability to accept orders beyond your physical operation hours, improved customer experience with immediate assistance, increased sales opportunities by capturing every potential sale, and cost efficiency by outsourcing instead of maintaining an in-house team round-the-clock.

We will either allocate you a number to advertise, or a number to seamlessly divert your calls through to.

When your call reaches our office your personalised script will flash up on our telephonist’s screen, enabling them to answer the phone in your company name and capture the information you require as your very own Virtual PA.

We can provide you with a telephone number to use as your own. You can decide which type of number will be best for you, as we have a huge selection from freephone 0800 numbers, to specific area codes.

Each time the number is called our professional telephonists acting as your very own Virtual PA will be ready to answer your calls.

You have the option at any point to take ownership of the number should you wish to, meaning you can choose to divert the calls to your own office or mobile.

If you require a number before the service goes live we are more than happy to accommodate this.

Simply sign up to one of our telephone answering services and we will supply you with your number within minutes, you can then use this number on your website and business cards and flyers prior to setting the telephone answering service live.

Once you are ready for the service to start all you need to do is give us 24 working hours notice and we will get the account up and running for you.

With both mobiles and landlines, diverting calls is simple and instant. You simply type a number into your keypad.  As each landline and mobile company has a unique set of instructions you will need to speak to your individual provider for guidance.

If you then need any further assistance in diverting your calls, your Account Manager will be able to talk you through it.

We recommend diverting all calls when you’re on holiday, in a meeting or have finished work for the day. You can also set your phones to divert calls after a certain number of rings and/or when your line is busy, ensuring you never, ever miss a call.

If you advertise more than one number, simply divert all of your numbers to your unique Answer4u number. There is no limit to the amount of calls we can take simultaneously for you.

Our telephonists normally deliver messages by text and email which are sent as soon as the call terminates. As part of the Order Taking Call Centre Service we can also forward calls through to you, tell you who’s on the line, and then you can choose whether to take the call or whether you would like us to take a message. We provide a professional Order Taking Call Centre Service at a fraction of the cost of employing your own staff.

No, we never charge more for out of hours or bank holiday call answering. We provide a solution that ensures you are covered 24/7 365 days a year at an extremely competitive rate.

Yes, our agents receive training on your products or services and follow bespoke scripts to ensure they can answer customer questions, and process orders accurately. This preparation is crucial for maintaining the quality of customer service and ensuring customer confidence in your business.

Absolutely. The order taking process can be tailored to meet your specific requirements, including the integration with your existing CRM system, custom scripts that align with your brand voice, and any specific instructions for handling orders or enquiries.

The Order Taking Call Centre Service enables our agents to filter sales and marketing calls, these can also be offered at a reduced rate, if you would like to discuss this please get in touch with your Account Manager.

All our prices exclude VAT and any invoices are payable within 14 days. To review our Terms & Conditions, click here.

Answer4u operates 24 hours a day, 365 days a year, meaning your callers will never go to voicemail or hear an engaged tone. Your Virtual Receptionist will always be here in our Nottingham office to answer your calls exactly when you need them.

We are based in Nottingham City Centre, in the heart of England and all of your calls will be answered here. We never outsource any calls to off shore Call Centres ensuring a high quality of service at all times.

Yes we do, we actually have a lot of experience in outbound campaigns however it does depend on the nature of the campaign, if you would like to discuss outbound campaigns then please call us on: 0800 822 3344.

Data security is our top priority. We adhere to strict data protection regulations and employ secure technology to safeguard customer information, including secure payment processing for transactions.

Yes, our UK call centre is equipped to manage fluctuations in call volume, including peak seasons and promotional events, ensuring that your business can capitalise on increased demand without compromising service quality.

Our customers stay with us because we provide a great service, not because we lock them into lengthy contracts. Should you no longer have a need for the service, all we need is 30 days’ notice for the Order Taking Call Centre Service.

No problem. If we have supplied you with a virtual number i.e. 0800, 0844, 0845, 087 or a geographical landline. We simply cancel the Phone Answering Service and transfer the number to our numbers platform. You can retain ownership of your number and route it to any UK landline number you wish. Unfortunately, DDI numbers cannot be retained by the client in the event of cancellation and will remain in ownership by Answer4u.

We certainly do! If you have a business associate that would benefit from our Telephone Answering Services then why not take advantage of our generous Referral Scheme. Find out more today and get in touch with us on 0800 822 3344.

It couldn’t be simpler to sign up to the Order Taking Call Centre Service. The registration process takes just 3 minutes of your time and we’ll then hand you over to your account manager, who will then build your completely custom script.

Only when you are happy with the script will we move on to train our agents before your service goes live.

We always aim to have an account set up as quickly as possible. We try to work to a two week deadline with all of our bespoke solutions, this can however vary depending on the complexity of the service you require.

If you would like to get an estimate of how long we would require to get your account set up and live please call our sales team on 0800 822 3344.

We are always here to help answer any questions you may have about our comprehensive Telephone Answering Solutions.

Call us free on 0800 822 3344 or alternatively email us with your query to webenquiry@answer-4u.com and we will get back to you very shortly.