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The Customer Service Checklist

The Customer Service Checklist

Here at Answer4u, we’re always pushing how important customer service is. Whether it’s how to handle customer complaints or managing everyday calls, we feel that customer satisfaction is at the heart of a successful business. Of course, knowing how good your customer service is can sometimes be tricky and even if you’re happy with how […]

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Choosing The Support That Best Suits Your Business

Choosing the Support That Best Suits Your Business

Keeping up with the high expectations of your customers can be extremely difficult, especially when those expectations can be so diverse. Unsurprisingly, there has been a definite increase in automatic and self-service systems over the last ten years with customers taking an increasingly active role in their service. Whether it’s self-service checkouts, transferring money or […]

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You Can Use Negative Reviews to Boost Your Business

An estimated 88% of consumers place as much stock in online reviews as they do in personal recommendations. It’s no surprise that a negative one can produce a sinking feeling, but the best businesses know how to turn the worst situations to their advantage. A negative online review is the lemon life gave you; here’s […]

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