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Artificial Intelligence and Automation: The Future of Customer Service?

Artificial Intelligence and Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to switchboard operators replaced by numbered menus to choose from. However, we seem to be turning a corner, with many people now happy to communicate with devices […]

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If You Think The Telephone Is Outdated Think Again

If You Think the Telephone Is Outdated Think Again

In 2019, you couldn’t really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After all, we are constantly pushed to engage in other means, chatbots, social media and messaging to name but a few. The team at Answer4u are all for adapting their method […]

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Customer Service Facts That Your Business Needs To Know

Customer Service Facts That Your Business Needs to Know

Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as an investment, we’ve collected a series of Customer Service facts that are sure to get you thinking. A study conducted by […]

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Why Your Business Needs A Virtual Receptionist

Why Your Business Needs a Virtual Receptionist

Virtual receptionists are the cornerstone of small businesses’ success. In a time where customer service is perhaps more important than ever before, virtual receptionists bridge the gap between what’s necessary and what’s practical. 1: It Keeps Things Professional One of the key reasons small businesses choose a virtual receptionist is to enhance their corporate image. […]

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Why Your Customers Move to Your Competitor

Why Your Customers Move to Your Competitor

Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily running of a business for it to become an insidious problem. We’ve researched two of the biggest reasons customers end […]

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Effective Business Diary Management

Effective Business Diary Management

Any company will understand the importance of keeping an accurate business diary. It’s a key organisational tool for many businesses and can be the difference between a company that expands and one that does not. Mismanagement of such an integral aspect of your business can lead to all manner of problems later down the line […]

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