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Customer Service Help Desk

Why a Customer Service Help Desk Will Act as a Business Lifeline

David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service… Anyone who still thinks general elections are entirely about politics should take another look. As with any situation in which people are given a choice, in a general election most of us […]

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Why Your Customers Move to Your Competitor

Why Your Customers Move to Your Competitor

Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily running of a business for it to become an insidious problem. We’ve researched two of the biggest reasons customers end […]

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Effective Business Diary Management

Effective Business Diary Management

Any company will understand the importance of keeping an accurate business diary. It’s a key organisational tool for many businesses and can be the difference between a company that expands and one that does not. Mismanagement of such an integral aspect of your business can lead to all manner of problems later down the line […]

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