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Taking phone calls at work

The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad thing? Surely the biggest risk is not taking phone calls when you’re working? After all, isn’t it […]

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Business Referral Program

Referral Program – Growing Your Business Through Happy Customers

Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a new one: a single tweet can wipe £1bn off a business’s stock market value. That’s what happened to Snap when international reality star Kylie Jenner said she no longer bothered […]

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Customer Service Help Desk

Why a Customer Service Help Desk Will Act as a Business Lifeline

David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service… Anyone who still thinks general elections are entirely about politics should take another look. As with any situation in which people are given a choice, in a general election most of us […]

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Five Ways to Deliver Great Customer Service

Five Ways to Deliver Great Customer Service

The boom in mobile communications and internet technology has really opened up the ways we can all communicate with each other in our daily lives. According to the 2018 communications market report from Ofcom, nine in ten people in the UK had access to the internet in the home in 2018 and mobile devices accounted […]

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What Makes An Ideal Agent At Answer4u?

What Makes an Ideal Agent at Answer4u?

When you choose Answer4u to represent your company, we know that you’re placing a great amount of trust in us. Your customer satisfaction and retention depends on our company showing competence and quality, and that’s why our recruitment requirements are a top priority when we hire. It’s not just the usual politeness and organisation we […]

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The Customer Service Checklist

The Customer Service Checklist

Here at Answer4u, we’re always pushing how important customer service is. Whether it’s how to handle customer complaints or managing everyday calls, we feel that customer satisfaction is at the heart of a successful business. Of course, knowing how good your customer service is can sometimes be tricky and even if you’re happy with how […]

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Customer Service Facts That Your Business Needs To Know

Customer Service Facts That Your Business Needs to Know

Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as an investment, we’ve collected a series of Customer Service facts that are sure to get you thinking. A study conducted by […]

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Speech Analytics

Speech Analytics and How It Benefits Your Business

It’s no shock that technology is infiltrating every industry, enhancing and embellishing businesses and making the relationship with customers that much easier to develop. The biggest change experts anticipate within the call centre sector is that of Speech Analytics software. This is by no means an attempt to remove actual humans from the process, but […]

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Why Your Business Needs A Virtual Receptionist

Why Your Business Needs a Virtual Receptionist

Virtual receptionists are the cornerstone of small businesses’ success. In a time where customer service is perhaps more important than ever before, virtual receptionists bridge the gap between what’s necessary and what’s practical. 1: It Keeps Things Professional One of the key reasons small businesses choose a virtual receptionist is to enhance their corporate image. […]

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What Makes Our Call Centre Different?

What Makes Our Call Centre Different?

Here at Answer4u we know that choosing a company to best reflect your own is one of the biggest choices you’ll make. This is especially true when you’re looking for an extension of your call centre staff. Unfortunately, the call centre is an industry that is often plagued by misconceptions as well a lack of […]

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Why Your Customers Move to Your Competitor

Why Your Customers Move to Your Competitor

Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily running of a business for it to become an insidious problem. We’ve researched two of the biggest reasons customers end […]

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Effective Business Diary Management

Effective Business Diary Management

Any company will understand the importance of keeping an accurate business diary. It’s a key organisational tool for many businesses and can be the difference between a company that expands and one that does not. Mismanagement of such an integral aspect of your business can lead to all manner of problems later down the line […]

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