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Artificial Intelligence and Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to switchboard operators replaced by numbered menus to choose from. However, we seem to be turning a corner, with many people now happy to communicate with devices […]

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Why Your Customers Move to Your Competitor

Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily running of a business for it to become an insidious problem. We’ve researched two of the biggest reasons customers end […]

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