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Benefits of Coaching and Mentoring in the Workplace

How Coaching and Mentoring Can Support Business Growth

There are many benefits of coaching and mentoring in the workplace. Whether you’re mentoring an employee, a colleague, or someone keen to learn from you as they set out on their career path, you should both gain something valuable from the experience. Coaching and mentoring can be great ways to improve performance, but they don’t […]

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There’s More to Growing a Business Than an Increase in Turnover

There’s More to Growing a Business Than an Increase in Turnover

As your business grows, your turnover should increase, but so too will the elements needed to produce that increase, for example, the right staffing, premises, production equipment and investment funding. As a result, business growth means an increase in responsibility for a business owner, with more to keep an eye on and more input needed […]

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Artificial Intelligence and Automation: The Future of Customer Service?

Artificial Intelligence and Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to switchboard operators replaced by numbered menus to choose from. However, we seem to be turning a corner, with many people now happy to communicate with devices […]

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What is a telephone answering service?

What is a Telephone Answering Service?

Answer4u Explains What a Telephone Answering Service Is and What It Isn’t A Telephone Answering Service is an outsourced business provider of specialist operatives who answer calls on your company’s behalf. Whenever someone calls your business telephone number, they can take messages and undertake specific key business processes in real time. This saves your business […]

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Debate vs Argument

Debate V Argument in the Workplace

Here’s the thing that isn’t said enough: ‘debate’ is not synonymous with ‘argue’. No doubt you will have come across this in the workplace multiple times, an argument that is masquerading as a ‘debate’. The difference? A debate is respectful and aids progress, an argument is about point scoring and often leads nowhere good. The […]

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Weird Business Ideas That Worked

Weird Business Ideas That Worked

How many times have you had a weird business idea? And how many times have you come frighteningly close to letting it slip? Say, at a meeting? We’re guessing you held back because a huge part of you realised that your idea was straying quite far from the sunny plains of ‘innovative’, to the rundown […]

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Interview Questions That Will Test a Candidate’s Imagination

Interview Questions That Will Test a Candidate’s Imagination

We know what you’re thinking, why on earth would a candidate’s imagination matter? Unless of course the job opening is for children’s author or film director? Well, imagination, we would argue, is a fundamental part of what makes a good employee full of creative ideas. Think about it, when problems arise and no one apparently […]

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The Top Business Lessons to Be Learnt from Our Favourite Films

The Top Business Lessons to Be Learnt from Our Favourite Films

A great many of us, here at Answer4u, are film nerds and it occurred to us recently that there are quite a few of our favourite films that offer some valuable life lessons for business. Probably not quite what the directors intended when they created their works of art, but still, a bonus for anyone […]

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When Colleagues Clash

When Work Colleagues Clash

Conflict in the workplace can be a nightmare for a business owner, not only do you have the usual day to day challenges to face, but now also a developing conflict amongst team members. Unchecked, this can quickly spiral out of control and not only harm the emotional well-being of your team, but also leave […]

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Is Running a Business like Running a Marathon?

Is Running a Business like Running a Marathon?

Does the annual London Marathon leave you in a state of awe? It’s not just the sheer distance, the determination of the runners, but also the lengths people went to so they could achieve their goals. And that got us thinking. Is running a business like running a marathon? Are there skills and mindsets that […]

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Better Employee Feedback

Better Employee Feedback

Feedback is the bread and butter of learning, it starts at school and continues throughout our working lives. The reason is blatant: if we don’t know how we’re performing in the present, we have no hope of developing for the future. Of course, Feedback and employee performance reviews are often perceived as uncomfortable, like being […]

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