What Is Conditional Call Forwarding?

Conditional call forwarding is a powerful tool that empowers small businesses with the flexibility and efficiency to manage incoming calls. This service allows you to forward calls to an alternate number based on specific conditions, such as when the line is busy, unanswered, or unreachable. It ensures no important calls are missed, providing a seamless communication experience for the business and its customers.

When Should You Use Conditional Call Forwarding?

Conditional call forwarding allows businesses to redirect incoming calls to another number under specific conditions:

• Busy: Calls can be forwarded to another number when your line is engaged.
  
  
• Unanswered: If you are unable to answer a call within a set number of rings, it will be forwarded.
  
  
• Unreachable: When your phone is off or outside the service area, calls can be directed elsewhere.

Understanding when to use conditional call forwarding can significantly enhance your business operations:

• During Meetings: If you frequently attend meetings, enabling conditional call forwarding routes calls to a colleague or another number, preventing missed opportunities.
  
  
• After Business Hours: Set up call forwarding to handle calls after your office closes. This way, important calls can be directed to an on-call staff member or an answering service.
  
  
• When Travelling: If you're travelling and may not have consistent access to your phone, call forwarding makes sure calls are answered by someone who can assist.
  
  
• Limited Availability: Small businesses with limited staff can use forwarding to manage calls during peak times or when employees are occupied with other tasks.
  
  
• Technical Issues: In case of technical issues like network outages or phone malfunctions, call forwarding redirects calls to an alternate number, maintaining communication continuity.

By proactively managing these scenarios, businesses can maintain professional communication standards and improve customer satisfaction.

What Are the Benefits for Small Businesses?

• Avoid Missed Calls: Every call is a potential business opportunity. Conditional call forwarding can help you capture all your calls, even when you're unavailable.
  
  
• Flexibility: It allows you to manage calls efficiently based on your schedule and availability.
  
  
• Improved Customer Experience: By ensuring that customers always reach someone, you enhance their experience and satisfaction.
  
  

How To Set Up Conditional Call Forwarding

iPhone

1. Go to Settings > Phone > Call Forwarding.
   
   
2. Toggle Call Forwarding on.
   
   
3. Enter the number to which you want to forward calls.
   
   
4. For conditional forwarding, contact your mobile network for specific codes

Samsung

1. Open the Phone app and tap the three dots for more options.
   
   
2. Select Settings > Supplementary Services > Call Forwarding.
   
   
3. Choose the desired forwarding option (Busy, Unanswered, Unreachable).
   
   
4. Enter the forwarding number.

Vodafone

1. Dial the respective code for the condition you want to set:

• Busy: * 67 [number] #
• Unanswered: * 61 [number] #
• Unreachable: * 62 [number] #

2. Press the call button to activate.

BT Landlines

To learn how to set up call diversion for a BT landline and enhance your business communication, read: How to Set up a Call Diversion for a BT Landline.

Conditional call forwarding supports business growth and customer satisfaction by ensuring seamless communication. It's a simple yet powerful tool to make sure you never miss an important call, thereby maximising your business opportunities.

FAQs

How do I turn off conditional call forwarding?

To turn off call forwarding on your phone, dial the following codes:

• For calls not answered: Dial ##61# and press call.
• For calls when busy: Dial ##67# and press call.
• For calls when unreachable: Dial ##62# and press call.

These codes will deactivate the conditional call forwarding settings on your device.

Why is my phone saying conditional call forwarding active?

Your phone shows "conditional call forwarding active" because it has been set up to forward calls under specific conditions, such as when the line is busy, when there is no answer, or when the phone is unreachable. This is a standard feature provided by mobile operators to ensure that you do not miss important calls.

What is the *#21# code used for?

The *#21# code checks the status of unconditional call forwarding. Dialling this code will display whether your calls are being forwarded to another number unconditionally, meaning all incoming calls are being redirected regardless of the condition.

Does *73 disable call forwarding?

Yes, dialling *73 on your phone will disable call forwarding. This command turns off any call forwarding settings you may have activated, ensuring that all incoming calls come directly to your phone.

Is call forwarding safe?

Yes, call forwarding is generally safe and is a widely used feature provided by telecom operators. However, to avoid potential misuse, it is vital only to forward your calls to trusted numbers. Always be aware of the number your calls are being redirected.

How do you check if your calls are being forwarded?

To check if your calls are being forwarded, you can use the following codes:

• Unconditional forwarding: Dial *#21# and press call.
• Forwarding when busy: Dial *#67# and press call.
• Forwarding when not answered: Dial *#61# and press call.
• Forwarding when unreachable: Dial *#62# and press call.

These codes will display the status of your phone's current call forwarding settings.

Learn More about Call Forwarding

For a more in-depth guide, visit: Call Forwarding: A Simple Guide for Small Businesses. This comprehensive guide offers detailed insights and practical tips to help you optimise your call management.

By implementing conditional call forwarding, you can offer seamless communication, enhance customer satisfaction, and never miss an important call!

If you need further assistance or have any questions, our expert team is here to provide call handling support and solutions tailored to your needs. We can also provide your business with a local number anywhere in the UK, ensuring you remain accessible to your customers no matter where you are based.

Call: 08008223344 today to learn more about how our services can benefit your business.