Effective call management is crucial for maintaining a professional image and ensuring you never miss an important call. One way to do this is through call forwarding, which allows you to redirect incoming calls to another number. This is particularly useful when you're unavailable, busy, or out of the office.
Our guide covers the necessary mobile divert codes for setting up call forwarding on the major mobile networks in the UK. Whether you're with EE, O2, Vodafone, TalkTalk, Tesco Mobile, GiffGaff, Sky Mobile, Three, or Lyca Mobile, we've got you covered.
Select your mobile network below:
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EE Call Divert Codes
Setting up a call divert on EE
Call 150 from your handset then follow the prompts by selecting option 1, then option 2, then option 4, and finally option 1.
To remove a call divert on EE
Call 150 from your handset then select option 1, then option 2, then option 4, and finally option 2.
GSM Bands
EE can also uses GSM bands, so you can set up conditional call forwarding using the following codes:
Divert All Calls on EE
To activate divert: |
On your phone keypad dial *21* |
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Followed by the phone number to which you wish to redirect calls |
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Press the # (hash key) The complete code entered should read: *21*phone number you want to divert to# |
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Press the send / call button. |
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An announcement will inform you that the diversion has been successfully established. |
To cancel divert:
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On your phone keypad dial #21# |
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Call diversion is now turned off. |
To check status of divert:
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On your phone keypad dial *#21# |
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Will provide you with information on whether call forwarding is enabled and to which number the calls are being forwarded. |
Divert Calls When Phone is Engaged on EE
To activate divert:
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On your phone keypad dial *67* |
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Followed by the phone number to which you wish to redirect calls |
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Press the # (hash key) The complete code entered should read: *67*phone number you want to divert to# |
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Press the send / call button. |
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When Call Diversion is activated, you will hear an interrupted dial tone, indicating that calls are being redirected. |
To cancel divert:
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On your phone keypad dial #67# |
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Prevent calls from being forwarded while you are on another call. |
To check status of divert:
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On your phone keypad dial *#67# |
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This code enables you to verify the number to which your phone is forwarding calls when you are busy or decline a call. |
Divert Calls When Not Answered (No Reply) on EE
To activate divert:
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On your phone keypad dial *61* |
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Followed by the phone number to which you wish to redirect calls |
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Press the # (hash key) The complete code entered should read: *61*phone number you want to divert to# |
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Press the send / call button. |
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Will divert any call that isn't answered within 15 seconds of ringing. |
To cancel divert:
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On your phone keypad dial #61# |
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Halts the redirection of unanswered calls. |
To check status of divert:
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On your phone keypad dial *#61# |
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Enables you to verify if call diversion is activated on your phone for times when it is busy. |
Divert Calls When Out of Reach (Not Reachable) on EE
To activate divert:
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On your phone keypad dial *62* |
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Followed by the phone number to which you wish to redirect calls |
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Press the # (hash key) The complete code entered should read: *62*phone number you want to divert to# |
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Press the send / call button. |
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Redirects incoming calls when your phone is off or out of network coverage. |
To cancel divert:
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On your phone keypad dial #62# |
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Disables existing call forwarding settings activated for situations when your phone is out of network coverage or switched off. |
To check status of divert:
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On your phone keypad dial *#62# |
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This allows you to check the status of any call diversions set on your phone including for times when it is out of network coverage. |
To Cancel All Call Diverts on EE
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On your phone keypad dial ##002# |
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Removes all call divert settings, making sure your calls do not get redirected to different numbers. |
All information is correct at the time of publishing. Please check the official EE website for the latest information.
O2 Call Divert Codes
With O2 call diverts, you can divert incoming calls to any UK fixed phone or mobile. O2 offers four call diversion options which you can set up directly from your mobile:
Divert All Calls on O2
To activate divert:
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On your phone keypad dial **21* |
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Followed by the phone number to which you wish to redirect calls |
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Press the # (hash key) The complete code entered should read: **21*phone number you want to divert to# |
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Press the send / call button. |
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An announcement will inform you that the diversion has been successfully established. |
To cancel divert:
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On your phone keypad dial ##21# |
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Call diversion is now turned off. |
To check status of divert:
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On your phone keypad dial *#21# |
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Will provide you with information on whether call forwarding is enabled and to which number the calls are being forwarded. |
Divert Calls When Phone is Engaged on O2
To activate divert:
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On your phone keypad dial **67* |
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Followed by the phone number to which you wish to redirect calls |
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Press the # (hash key) The complete code entered should read: **67*phone number you want to divert to# |
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Press the send / call button. |
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When Call Diversion is activated, you will hear an interrupted dial tone, indicating that calls are being redirected. |
To cancel divert:
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On your phone keypad dial ##67# |
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Prevent calls from being forwarded while you are on another call. |
To check status of divert:
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On your phone keypad dial *#67# |
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This code enables you to verify the number to which your phone is forwarding calls when you are busy or decline a call. |
Divert Calls When Not Answered (No Reply) on O2
To activate divert:
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On your phone keypad dial **61* |
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Followed by the phone number to which you wish to redirect calls |
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Then type *11*number of seconds# (hash key) The complete code entered should read: **61*phone number you want to divert to*11*number of secs before diversion# |
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Press the send / call button. |
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Will divert any call that isn't answered within the number of seconds you specify in code (5-25 seconds in increments of 5). |
To cancel divert:
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On your phone keypad dial ##61# |
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Halts the redirection of unanswered calls. |
To check status of divert:
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On your phone keypad dial *#61# |
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Enables you to verify if call diversion is activated on your phone for times when it is busy. |
Divert Calls When Out of Reach (Not Reachable) on O2
To activate divert:
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On your phone keypad dial **62* |
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Followed by the phone number to which you wish to redirect calls |
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Press the # (hash key) The complete code entered should read: *62*phone number you want to divert to# |
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Press the send / call button. |
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Redirects incoming calls when your phone is off or out of network coverage. |
To cancel divert:
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On your phone keypad dial ##62# |
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Disables existing call forwarding settings activated for situations when your phone is out of network coverage or switched off. |
To check status of divert:
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On your phone keypad dial *#62# |
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This allows you to check the status of any call diversions set on your phone including for times when it is out of network coverage. |
To Cancel All Call Diverts on O2
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On your phone keypad dial ##002# |
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Removes all call divert settings, making sure your calls do not get redirected to different numbers. |
All information is correct at the time of publishing. Please check the O2 official website for the latest information.
Vodafone Call Divert Codes
To set up a call divert on Vodafone, you use the Vodafone app or log into your My Vodafone account. Alternatively, simply dial the relevant GSM codes below directly from your phone.
Divert All Calls on Vodafone
To activate divert:
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On your phone keypad dial **21* |
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Followed by the phone number to which you wish to redirect calls. (replace the first 0 with +44) |
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Press the # (hash key) The complete code entered should read: **21*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial ##21# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial ##21# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Engaged on Vodafone
To activate divert:
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On your phone keypad dial **67* |
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Followed by the phone number to which you wish to redirect calls. (replace the first 0 with +44) |
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Press the # (hash key) The complete code entered should read: **67*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial ##67# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#67# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Not Answered (No Reply) on Vodafone
To activate divert:
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On your phone keypad dial **61* |
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Followed by the phone number to which you wish to redirect calls. (replace the first 0 with +44) |
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Then type *10*number of seconds# (hash key) The complete code entered should read: **61*phone number you want to divert to*10*number of secs before diversion# |
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Press the send / call button. |
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Will divert any call that isn't answered within the number of seconds you specify in code. |
To cancel divert:
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On your phone keypad dial ##61# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial ##61# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Switched Off or Out of Reach on Vodafone
To activate divert:
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On your phone keypad dial **62* |
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Followed by the phone number to which you wish to redirect calls. (replace the first 0 with +44) |
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Press the # (hash key) The complete code entered should read: **62*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial ##62# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#62# |
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A pop-up will appear indicating whether the divert is active or not. |
To Cancel All Call Diverts on Vodafone
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On your phone keypad dial ##002# |
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Removes all call divert settings, making sure your calls do not get redirected to different numbers. A pop-up will appear indicating that all diverts are disabled. |
All information is correct at the time of publishing. Please check the official Vodafone website for the latest information.
TalkTalk Call Divert Codes
To set up a call divert on TalkTalk
Call 0345 172 0088 and follow the prompts for call forwarding services.
To remove a call divert on TalkTalk
Call 0345 172 0088 and follow the prompts to deactivate call forwarding.
Alternatively you can add call divert to your account online by using the steps below:
- Log into Your TalkTalk Account
- Select 'Profile & Settings' from the navigation menu
- Select 'My Telephone Settings' from the dropdown menu
- Under 'Calling Features', tick the 'Call Divert' box
- Select Update
TalkTalk also uses GSM bands, allowing you to set up conditional call forwarding using the following codes:
Divert All Calls on TalkTak
To activate divert:
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On your phone keypad dial *21* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: *21*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial #21# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#21# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Engaged on TalkTalk
To activate divert:
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On your phone keypad dial *67* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: *67*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. Use this code to avoid missing calls when you're on another call. |
To cancel divert:
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On your phone keypad dial #67# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#67# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Not Answered (No Reply) on TalkTalk
To activate divert:
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On your phone keypad dial *61* |
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Followed by the phone number to which you wish to redirect calls. |
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Then type # (hash key) The complete code entered should read: **61*phone number you want to divert to# |
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Press the send / call button. |
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Will divert any call that isn't answered within 21 seconds to the number you have selected. |
To cancel divert:
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On your phone keypad dial #61# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#61# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Switched Off or Out of Reach on TalkTalk
To activate divert:
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On your phone keypad dial *62* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: *62*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial #62# |
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pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#62# |
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A pop-up will appear indicating whether the divert is active or not. |
To Cancel All Call Diverts on TalkTalk
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On your phone keypad dial #002# |
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Removes all call divert settings, making sure your calls do not get redirected to different numbers. A pop-up will appear indicating that all diverts are disabled. |
All information is correct at the time of publishing. Please check the official TalkTalk website for the latest information.
GiffGaff Call Divert Codes
To set up a call divert on GiffGaff
Log into your GiffGaff account and navigate to the call forwarding settings.
To remove a call divert on GiffGaff
Access your call forwarding settings through your GiffGaff account
Call Divert Codes (GSM bands)
GiffGaff can also use GSM bands, allowing you to set up conditional call forwarding. To use these shortcodes, enter them on your phone as you would a regular phone number. They are free to use; however, call forwarding will reduce your credit balance unless you are on a call plan.
Divert All Calls on GiffGaff
To activate divert:
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On your phone keypad dial **21* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: **21*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial #21# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#21# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Engaged on GiffGaff
To activate divert:
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On your phone keypad dial **67* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: **67*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial #67# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#67# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Not Answered (No Reply) on GiffGaff
To activate divert:
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On your phone keypad dial **61* |
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Followed by the phone number to which you wish to redirect calls. |
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Then type # (hash key) The complete code entered should read: **61*phone number you want to divert to# |
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Press the send / call button. |
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Will divert any call that isn't answered within 15 seconds. |
To cancel divert:
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On your phone keypad dial #61# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#61# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Switched Off or Out of Reach on GiffGaff
To activate divert:
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On your phone keypad dial **62* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: **62*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial #62# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#62# |
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A pop-up will appear indicating whether the divert is active or not. |
To Cancel All Call Diverts on GiffGaff
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On your phone keypad dial ##002# |
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Removes all call divert settings, making sure your calls do not get redirected to different numbers. A pop-up will appear indicating that all diverts are disabled. |
All information is correct at the time of publishing. Please check the official GiffGaff website for the latest information.
Lycamobile Call Divert Codes
Lyca Mobile does not currently provide a call forwarding service, but we're here to support you in using this feature on your smartphone. Most contemporary smartphones, such as iOS iPhones and Android devices, support call forwarding. For detailed instructions, refer to our comprehensive guide on setting up call forwarding on your mobile.
Three Call Divert Codes
To set up a call divert on Three, log into your My3 account or use the My3 app, or dial the relevant GSM codes directly from your phone.
To remove a call divert on Three, access your call forwarding settings through your My3 account or the My3 app, or use the GSM codes below.
Three uses GSM bands, allowing you to set up conditional call forwarding using the following codes:
Divert All Calls on Three
To activate divert:
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On your phone keypad dial **21* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: **21*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial ##21# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#21# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Engaged on Three
To activate divert:
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On your phone keypad dial **67* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: **67*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial ##67# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#67# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Not Answered (No Reply) on Three
To activate divert:
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On your phone keypad dial **61* |
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Followed by the phone number to which you wish to redirect calls. |
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Then type # (hash key) The complete code entered should read: **61*phone number you want to divert to# |
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Press the send / call button. |
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Will divert any call that isn't answered within 15 seconds. |
To cancel divert:
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On your phone keypad dial ##61# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#61# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Switched Off or Out of Reach on Three
To activate divert:
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On your phone keypad dial **62* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: **62*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial ##62# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#62# |
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A pop-up will appear indicating whether the divert is active or not. |
To Cancel All Call Diverts on Three
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On your phone keypad dial ##002# |
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Removes all call divert settings, making sure your calls do not get redirected to different numbers. A pop-up will appear indicating that all diverts are disabled. |
All information is correct at the time of publishing. Please check the official Three website for the latest information.
Tesco Mobile Call Divert Codes
Unfortunately, conditional call forwarding is not currently available on Tesco Mobile. For instructions on setting up call forwarding on your iPhone or Android device, please read our All you Need to Know About Mobile Call Forwarding blog.
Sky Mobile Divert Codes
To set up a call divert on Sky Mobile, use the Sky Mobile app or log into your Sky account online and navigate to the call forwarding settings, or dial the relevant GSM codes directly from your phone.
To remove a call divert on Sky Mobile, access your call forwarding settings through the Sky Mobile app or your Sky account online, or use the GSM codes below.
Sky Mobile uses GSM bands, allowing you to set up conditional call forwarding using the following codes:
Divert All Calls on Sky Mobile
To activate divert:
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On your phone keypad dial *21* |
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Followed by the phone number to which you wish to redirect calls. (replace the first 0 with +44) |
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Press the # (hash key) The complete code entered should read: *21*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial #21# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#21# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Engaged on Sky Mobile
To activate divert:
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On your phone keypad dial *67* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: *67*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial #67# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#67# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Not Answered (No Reply) on Sky Mobile
To activate divert:
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On your phone keypad dial *61* |
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Followed by the phone number to which you wish to redirect calls. |
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Then type # (hash key) The complete code entered should read: *61*phone number you want to divert to# |
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Press the send / call button. |
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Will divert any call that isn't answered within 15 seconds. |
To cancel divert:
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On your phone keypad dial #61# |
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A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
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On your phone keypad dial *#61# |
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A pop-up will appear indicating whether the divert is active or not. |
Divert Calls When Phone is Out of Reach on Sky Mobile
To activate divert:
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On your phone keypad dial **62* |
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Followed by the phone number to which you wish to redirect calls. |
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Press the # (hash key) The complete code entered should read: **62*phone number you want to divert to# |
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Press the send / call button. |
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A pop-up will appear indicating that the divert is activated. |
To cancel divert:
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On your phone keypad dial ##62# |
|
A pop-up will appear indicating that the divert is disabled. |
To check status of divert:
|
On your phone keypad dial *#62# |
|
A pop-up will appear indicating whether the divert is active or not. |
To Cancel All Call Diverts on Sky Mobile
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On your phone keypad dial ##002# |
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Removes all call divert settings, making sure your calls do not get redirected to different numbers. A pop-up will appear indicating that all diverts are disabled. |
All information is correct at the time of publishing. Please check the official Sky Mobile website for the latest information.
FAQs
What is call forwarding, and how does it work?
Call forwarding allows you to redirect incoming calls from your mobile number to another number you choose, such as an alternative mobile phone, a landline, or a voicemail service. It can be set up to activate under specific conditions, such as when you are busy, do not answer the call, or are out of reach.
How do I know if call forwarding is active on my phone?
You can check the status of call forwarding by using the status codes provided by your network. For example, dialling *#21# will check if all calls are being forwarded. Each type of call forwarding (busy, no answer, unreachable) has its own status code.
Can I still receive text messages if call forwarding is active?
Yes, call forwarding typically only affects voice calls. You will still receive text messages on your original number even if you have set up call forwarding for voice calls.
Is it possible to forward calls to multiple numbers?
Most standard call forwarding options only allow you to forward calls to one number at a time. However, some advanced call management systems or third-party services may offer the ability to forward calls to multiple numbers.
How can I disable call forwarding if I no longer need it?
You can disable call forwarding by using the cancellation codes provided by your mobile network. Typically, the code ##002# cancels all types of call forwarding. You can also deactivate it through your mobile network's app or by contacting customer service.
What happens to voicemail when call forwarding is active?
If you have set up call forwarding, your calls may be redirected before they reach your voicemail. You should forward calls to your voicemail number or configure conditional call forwarding options appropriately to ensure you still receive voicemails.
Learn More
Learn how to set up call diversion for a BT landline and enhance your business communication. We also have a comprehensive guide to call forwarding for small businesses to help you improve the professionalism of your business.
Discover why conditional call forwarding is essential for businesses seeking flexibility and efficiency in managing incoming calls.
If you need further assistance, our expert team provides call handling support and solutions tailored to your needs. We can also provide your business with a local number anywhere in the UK, ensuring you remain accessible to your customers no matter where you are based. Contact us today to learn more about how our services can benefit your business
