Maintaining seamless communication with customers and partners is crucial. Small businesses, in particular, need to stay flexible and responsive to their customers' needs.
Often, businesses need to switch telephony providers to take advantage of better rates, improved service quality, or advanced features not offered by their existing providers. Additionally, companies may need to upgrade their phone systems or move to a different region while keeping their established contact numbers.
Our guide will help you understand number porting and the benefits that number portability brings to your business.
What is Number Porting?
Number porting allows you to transfer your existing phone number from one provider to another. This process is essential for businesses looking to maintain a well established contact number when switching carriers or upgrading their phone systems.
“Phone providers must allow you to take their telephone number with you to a new provider when you switch. This is known as ‘number porting’.”
What are the Benefits of Number Porting?
Consistency
Keep your existing phone numbers to avoid confusion and maintain brand consistency.
Cost-efficiency
Avoid the costs and inconvenience of updating marketing materials and informing customers of a new number.
Flexibility
Switch providers for better service or rates without losing your established contact number.
How Does Number Porting Work?
- Initiate the Request: Contact your new provider to begin the porting process. They will handle the coordination with your current provider.
- Provide Necessary Information: Be ready to provide details like your current account number and a recent bill for verification.
- Transition Period: The porting process usually takes a few days. Ensure you have a temporary solution to manage calls during this period.
Regulations and Compliance
Understanding the regulations and compliance requirements related to number porting is also important. In the UK, Ofcom regulates the allocation and porting of phone numbers - in order that these processes are fair and efficient. Ofcom also sets the rules for number porting and monitors compliance among service providers.
“Number portability is a regulated facility which allows customers to keep their numbers when changing provider.”
Ofcom
In addition, there are two other notable industry bodies that are involved in this sector.
NICC – is a technical forum for the UK communications sector that develops interoperability standards for public communications networks and services in the UK.
OTA2 – the Office of the Telecommunications Adjudicator is an independent organisation tasked by Ofcom to oversee co-operation between communications providers and enable a competitive environment in the telecommunications sector.
What is the difference between Number Porting and Call Forwarding?
Number porting allows you to transfer your existing phone number from one service provider to another, ensuring continuity and avoiding the hassle of updating contact details. Number porting is ideal for businesses and individuals switching providers but wanting to retain their current phone number.
In contrast, call forwarding redirects incoming calls from one number to another based on specific conditions, such as when the line is busy or unreachable. This feature is set up through your phone or service provider and can be managed to ensure calls are never missed.
PAC Codes
A PAC (Porting Authorisation Code) is an essential part of the number porting process, allowing you to seamlessly transfer your mobile number from one network provider to another.
What is a PAC Code?
A PAC is a unique identifier required to transfer a mobile number from one provider to another.
Why is it Necessary?
A PAC code helps prevent unauthorised porting and ensures that your number is transferred accurately.
How to Obtain a PAC Code
Simply contact your current provider and request a PAC code. According to uSwitch, “A PAC code should be given to you immediately over the phone or within two hours by text. This time frame is stipulated by the telecommunications regulator”. If you don't receive your PAC code then you have every right to complain.
Once you have your code, give it to your new provider to complete the porting process.
PAC Codes for Popular Mobile Networks
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EETo request a PAC from EE free of charge:
After requesting a PAC, EE will send a text message with the PAC, switching information, and a link to your online account. This information includes details on any charges if terminating your contract before the minimum term ends. Read more on the EE website. |
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o2If you wish to switch to o2 from another network and want to keep your mobile number, text PAC to 65075 from the number you want to retain and follow the steps. You should receive your code within 60 seconds. If you decide to leave o2, you’ll need to request a PAC code if you want to keep your phone number, or a STAC code (Service Termination Authorisation Code) if you’d like a new number. You can request your code by calling o2 on 202, or:
You should receive your PAC or STAC code within 60 seconds. Read more on the official o2 website. |
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VodafoneTo get a PAC code from Vodafone for switching to another network while keeping your mobile number: Request the PAC Code:
You should receive your code via text message within 60 seconds. Vodafone will also provide important switching information and a link to your Vodafone online account. Your PAC code is valid for 30 days as usual. However, if you do not use it within this period, your Vodafone account will remain active, and you will continue to be charged for the service as usual. For more details, visit the Vodafone website. |
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ThreeIf you are leaving Three, you can call 0333 338 1082, send a text, use Live Chat, or switch using My3. |
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TalkTalkIf you are leaving TalkTalk, you can call 5888, send a text, use Live Chat, or switch using your online account. To get your PAC code from TalkTalk, text PAC and the last two digits of your account PIN to 65075. For example: PAC12 TalkTalk will then reply with your PAC and any other important information. If you’re leaving before your contract ends, the text will include any early termination charges. If you want to close down your TalkTalk account without keeping your number, you will need a STAC code. Text STAC and the last two digits of your account PIN to 75075 and TalkTalk will send you the code. For example: STAC12 To receive only switching information, including any applicable early termination fee, text INFO to 85075. For more details, read more on the official TalkTalk website. |
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Sky MobileIf you are leaving Sky Mobile, you can text, go online, or call 03300 412 524 to request a PAC code. To get your code from Sky Mobile, text PAC and your date of birth (DDMMYYYY) to 65075. For example: PAC 17041987 Sky Mobile will then reply with your PAC and all the necessary details, including your contract end date, any early termination charges, and how to manage your account to possibly reduce charges. An email will also be sent to the account holder. If you have more than one SIM, you will need to go online or call to request a PAC: Your PAC will be valid for 30 days. To cancel your SkyMobile number and services: Text “STAC” and your date of birth (DDMMYYYY) to 75075. For example, STAC 17041987 Read more on the official Sky Mobile website. |
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GiffGaffIf you are switching to another network, you will need to request a PAC code from Giff Gaff to keep your current phone number or a STAC code if you would like a new number. These codes can be requested by calling 43431 or visiting the profile and settings page on the Giff Gaff website. Your PAC or STAC code should be received within 60 seconds and will be valid for 30 days. Please note, for PAC code requests to work, you must be in the UK. Read more on the official GiffGaff website. |
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LebaraCustomers can keep their existing number when moving to Lebara by following a simple three-step process:
Read more on the Lebara website. |
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LycamobileTo keep your existing mobile number when transferring to Lycamobile, follow these steps:
If you are transferring to a new provider from Lycamobile, simply Text PAC to 65075 from the mobile number you wish to keep. This service is free and you will receive your code within 60 seconds. Read more on the Lycamobile website. |
Are PAC codes required for porting landline or VOIP numbers?
No, PAC codes are not required for landlines or VOIP numbers. They are specifically used for mobile number porting. For landlines and VOIP numbers, different processes and codes are used to facilitate the transfer.
Landlines
For landline numbers, the porting process involves a different type of code and procedure. Typically, your new provider will handle the porting process by contacting your current provider and arranging the transfer. You may need to provide information such as your account number and other details to verify your account.
VOIP Numbers
For VOIP (Voice Over Internet Protocol) numbers, the porting process is managed by the VOIP service providers. Similar to landline porting, you will need to provide your account information and possibly a recent bill for verification. The new VOIP provider will coordinate with your current provider to transfer the number.
FAQs
Can I port my number if I'm still under contract?
Yes, you can port your number even if you are still under contract. However, you may be liable for early termination fees or other charges as per your contract terms.
How long does it take to port my number?
The number porting process typically takes one working day, but it can vary depending on the providers involved.
Will there be any downtime during the number porting process?
There may be a brief period of downtime, usually just a few hours, while the number is being transferred from your old provider to the new one.
Can I port my number to a different type of contract, such as a pay-as-you-go plan?
Yes, you can port your number between different types of contracts. For example, from a pay-as-you-go plan to a monthly plan or vice versa.
What happens if my PAC code expires?
A PAC code is valid for 30 days from the date of issue. If not used within this period, you may need to request a new one.
Is there a fee to obtain a PAC code?
Most UK network providers do not charge a fee for issuing PAC codes, but it's always best to check with your provider.
Can I port my number to any mobile network?
Yes, you can port your number to any UK mobile network that supports number porting.
What information do I need to provide to get a PAC code?
You typically need to provide your account number, mobile number, and possibly some form of identification to verify your account.
Learn More
For further information on number porting, call forwarding, and related services, explore our helpful guides available on our website:
Call Forwarding Guide: Understand the different types of call forwarding, how to set them up, and their benefits for your business.
Conditional Call Forwarding: Learn how conditional call forwarding can help manage your calls more effectively by diverting calls based on specific conditions, such as when you're busy, unreachable, or don't answer.
Mobile Network Call Divert Codes: Get a detailed list of call divert codes for popular UK mobile networks. These codes help you easily set up call forwarding from your mobile device. Find out more
