Phone Answering and Etiquette Guide
- Discover effective helpdesk management strategies to ensure your customers receive timely and accurate phone support
- Master phone etiquette, including tone of voice, active listening, and proper call handling techniques
- Learn how to ensure every customer interaction is handled with professionalism and care
READ MORE ON OUR BLOG
How to Build Rapport Over the Phone
Taking phone calls still remains a fundamental part of any business. Learn how building rapport over the phone will help make lasting working relationships.
READ MORE ON OUR BLOG
The 15-Point Checklist on How to Handle Difficult Callers
Master the art of handling difficult calls with our comprehensive 15-point checklist.
READ MORE ON OUR BLOG
What a New Survey Tells Us about Business Phone Etiquette
There's no doubt that poor phone etiquette causes problems in the workplace. So, what are the biggest phone etiquette fails and who are the worst culprits?
The Ultimate Guide to Business Process Outsourcing (BPO)
- Understand the fundamentals of Business Process Outsourcing, including its definition, benefits, and various types
- Learn best practices for selecting a BPO partner and how outsourcing can streamline operations and reduce costs
- Explore the key trends shaping the future of BPO
READ MORE ON OUR BLOG
Outsourcing Strategy: 10 Proven Steps and Best Practices
Discover essential outsourcing strategies for SMEs to boost efficiency, reduce costs, and scale your business effectively.
READ MORE ON OUR BLOG
What are the Advantages and Disadvantages of Outsourcing?
We look at the pros and cons of outsourcing and help you discover the best strategy to optimise your business, reduce costs, and access specialised skills.
READ MORE ON OUR BLOG
Latest Outsourcing Trends: What UK Businesses Need to Know
Discover the latest outsourcing trends in 2024, including AI, cloud computing, and cybersecurity. Learn how UK businesses can leverage these trends to stay competitive.
Call Forwarding: A Simple Guide for Small Businesses
- Explore how call forwarding helps small businesses maintain business continuity and enhance customer satisfaction
- Learn how it empowers your team to manage calls effectively, improving professionalism & customer trust
- Discover advanced call forwarding features like sequential ringing and voicemail to email
READ MORE ON OUR BLOG
What Is Conditional Call Forwarding?
Discover why conditional call forwarding is an essential feature for businesses seeking flexibility and efficiency in managing incoming calls.
READ MORE ON OUR BLOG
All you Need to Know About Mobile Call Forwarding
Learn how to enable call forwarding on Android and iOS phones, providing flexibility and control over your phone calls.
READ MORE ON OUR BLOG
Mobile Call Divert Codes UK
Learn how to set up call diverts and conditional call forwarding for each of the UK mobile networks.
